Tshepo Lucia Tshabalala
Administrator
Johannesburg,Gauteng
Summary
Passionate and experienced customer service professional with a Bachelor of Commerce Degree in Law. Proven track record in office administration, language consulting, and adept at thriving in dynamic environments. Analytical thinker, collaborative team player, and continuous learner with expertise in legal terminology, administrative tasks, and proficiency in Microsoft Office applications.
Overview
14
14
years of professional experience
Work History
English Teacher
EF Education First, Johannesburg
01.2023 - Current
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
- Created and implemented activities to foster the critical thinking skills of students.
- Designed and implemented assessments to measure student progress in English language learning.
- Used pre-written curriculum to teach students English via remote video conferencing.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
Office Administrator
Motano General Trading
03.2018 - 03.2023
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Undertook daily administrative tasks
- Handled bookkeeping tasks and created invoices
- Maintained an effective filing system
English Language Consultant
MPC Connect
10.2021 - 12.2022
- Maximized quality control of translated documents.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Proofread, edited, and improved documents of different sizes.
- Planned session plans to target specific skills and develop improvement strategies
- Collaborated with stakeholders to enhance the student experience
- Facilitated written and spoken communication in English
- Assessed students' strengths and weaknesses
Product Promoter
Glow Promotions
09.2014 - 02.2017
- Identified potential marketing opportunities to increase brand awareness.
- Identified interested and qualified customers to provide potential customers with additional information regarding the product.
- Directed copy preparation, proof evaluation, and layout enhancement for advertising materials.
- Provided information on products/services
- Assisted customers in finding suitable products
- Submitted daily sales reports and handled sales/marketing
Cashier
Mako
04.2010 - 08.2012
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering the store and responded promptly to customer needs.
- Processed cash and card payments
- Reported discrepancies to the supervisor
- Balanced cash registers and handled banking duties
Education
No Degree - Teaching English As A Second Or Foreign Language (
International Open Academy
09.2021
Bachelor of Commerce - Law
University of South Africa
Pretoria10.2019
High School Diploma -
Randgirls High School
Johannesburg12.2009
Skills
- Scheduling
- Technical Support
- Sorting and labeling
- Business administration
- Investment Management
- Risk Management
- Financial Data Analysis
- Administrative Tasks
- Microsoft Office Proficiency
- Language Consulting
- Problem-solving
- Positive Leadership
- Time Management
- Attention to Detail
- Communication Skills (Written and Verbal)
- Data Entry
- Adaptability
Languages
English
Bilingual or Proficient (C2)
Xhosa
Advanced (C1)
Timeline
English Teacher
EF Education First, Johannesburg
01.2023 - Current
English Language Consultant
MPC Connect
10.2021 - 12.2022
Office Administrator
Motano General Trading
03.2018 - 03.2023
Product Promoter
Glow Promotions
09.2014 - 02.2017
Cashier
Mako
04.2010 - 08.2012
No Degree - Teaching English As A Second Or Foreign Language (
International Open Academy
Bachelor of Commerce - Law
University of South Africa
High School Diploma -
Randgirls High School
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