Tshepo Junior Bongwe
Boksburg
Summary
Detail-oriented Technical Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Software as a service (SaaS) allows users to connect to and use cloud-based apps over the Internet.
Overview
3
3
years of professional experience
Work History
Technical Support Officer
Quantanite
07.2023 - Current
- Provide support for (SAAS) Software as a service (SaaS)
- Provide System support for an eCommerce shipping platform that helps businesses manage their small parcel shipping and e-commerce fulfillment
- Provide billing details to clients
- Provide technical support for Marketplaces, like Shopify, WooCommerce, eBay and Many more.
- Provide technical support carrier intergration bewtween Shipstation and the likes of FedEX, UPS and USPS
- Contributed to internal knowledge base articles that helped streamline troubleshooting procedures for common issues.
- Responded to customer inquiries and provided technical assistance over a chat/email
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Used ticketing systems to manage and process support actions and requests.
- Skilled at working independently and collaboratively in a team environment.
- Used Zendesk as a complete customer service solution to communicate with merchant, escalate tickets and use as troubleshooting tool.
- Used Confluence Tool software as a troubleshooting guide.
Export Admin Dispatch Clerk
Massmart
10.2021
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated cross-departmental collaboration by serving as a liaison between the dispatch team, sales representatives, and warehouse personnel.
- Scheduled and organized delivery routes.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Implemented a proactive maintenance schedule for the company''s fleet, reducing downtime due to mechanical issues.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Answered phone calls and responded to customer emails.
- Reduced response times for urgent deliveries by closely monitoring driver locations and adjusting routes accordingly.
Verification Officer
Invoke Solutions
05.2021 - 07.2021
Education
Grade 12 -
Brakpan High School
Information Technology and Computer Science (Level 2) - undefined
EWC TVET COLLEGE (Boksburg)
Information Technology and Computer Science (Level 3) - undefined
EWC TVET COLLEGE (Boksburg)
Information Technology and Compute Science Level 4 - undefined
EWC TVET COLLEGE (Germiston)
Skills
Remote Support
undefinedIdentity No
9807285329081
Basic Skills
- Communication skills
- Grasps information quickly
- Copes under pressure
- Cope well with team members
- Leadership skills
State Of Health
In a good state
Personal Information
- Date of Birth: 07/28/98
- Gender: Male
- Nationality: South African
- Marital Status: Single
References
- S. Ngcobo, EWC TVET College, 072 362 4804
- Kgomosto, Invoke Solutions, 072 589 3637
- Michelle Gordon, Massmart, Michelle.Gordon@Massmart.co.za
- Lucky Mathebula, Singamadla, 073 366 0569
- Tazline Jaydine, Quantanite, 079 012 2212
Timeline
Technical Support Officer
Quantanite
07.2023 - Current
Export Admin Dispatch Clerk
Massmart
10.2021
Verification Officer
Invoke Solutions
05.2021 - 07.2021
Grade 12 -
Brakpan High School
Information Technology and Computer Science (Level 2) - undefined
EWC TVET COLLEGE (Boksburg)
Information Technology and Computer Science (Level 3) - undefined
EWC TVET COLLEGE (Boksburg)
Information Technology and Compute Science Level 4 - undefined
EWC TVET COLLEGE (Germiston)
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