Annah Mmamolefe Mashilo
Front Desk Officer
Wonderboom
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Personable and organized with excellent communication skills and positive attitude. Understands importance of customer service and administrative tasks, such as managing phone calls and scheduling appointments. Aiming to create welcoming environment and ensure smooth operations for guests and staff.
Overview
20
20
years of professional experience
2001
2001
years of post-secondary education
1
1
Language
Work History
Front Desk Officer
Purple Olive Guest House
Pretoria
10.2007 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Planned coverage needs and organized services to support incoming special events.
- Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Assisted management with inventory control of office supplies and amenities for guests'' use throughout their stay.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Maintained accurate records of room reservations, ensuring smooth transitions for both guests and hotel staff.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored security cameras regularly to ensure a safe environment for both guests and employees on the property.
- Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests, minimizing delays during peak times.
- Resolved guest complaints by addressing issues with rooms promptly.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier
Engen Garage at Montana Crossing
12.2006 - 09.2007
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Stock Taking
Ghekko
01.2005 - 12.2005
- Played an integral role in inventory management initiatives such as stocktaking, ordering new supplies when necessary, or organizing existing stock for easy access during daily operations.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Attended -
Sekitla High School
Computer Cashier and Data Capturing - undefined
Central Business and Computer Studies
Office Administration - Tourism and Hospitality management
IQ Academy
Skills
Guest relations
undefinedCriminalrecord
None
Personal Information
- ID Number: 810121 0813 083
- Date of Birth: 01/21/81
- Driving License: Code 10
- Marital Status: Single
Timeline
Front Desk Officer
Purple Olive Guest House
10.2007 - Current
Cashier
Engen Garage at Montana Crossing
12.2006 - 09.2007
Stock Taking
Ghekko
01.2005 - 12.2005
Computer Cashier and Data Capturing - undefined
Central Business and Computer Studies
Office Administration - Tourism and Hospitality management
IQ Academy
High School Attended -
Sekitla High School
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