Tshepo Tshabalala
Johannesburg
Summary
- Highly organized and detail-oriented Virtual Assistant with extensive experience in administrative support, customer service, and technical assistance.
- Proficient in managing schedules, providing tech support, and streamlining processes to enhance team efficiency and productivity.
- Committed to delivering high-quality assistance in fast-paced environments, ensuring smooth operations and exceptional client satisfaction
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Administrator (hybrid)
EF (Education First)
01.2024 - Current
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Entered and maintained departmental records in the company database, enhancing data accuracy
- Collected, validated, and distributed information to employees, ensuring timely dissemination of crucial updates
- Screened and transferred incoming calls, ensuring efficient information transmission to internal personnel
- Ensured punctual teacher logins, reducing late logins, and provided technical assistance as needed
- Streamlined administrative processes, managing scheduling, class substitutions, and reassignments to achieve a 95% case resolution rate.
- Provided technical support to global teaching staff, ensuring minimal disruptions and smooth operations across multiple time zones.
- Developed and implemented templates for case management, reducing response times by 20% and improving overall efficiency.
- Monitored teacher attendance and performance, ensuring punctuality and providing necessary follow-ups to maintain high teaching standards.
English Teacher
EF Education First
01.2023 - 12.2023
- Designed and delivered comprehensive English lessons, utilizing multimedia strategies to engage diverse student groups and enhance learning outcomes.
- Conducted assessments and provided constructive feedback, supporting students in achieving their personal and academic goals.
- Collaborated with fellow educators to address student challenges, leading to a 15% improvement in overall class performance.
English Language Consultant
MPC Connect
10.2021 - 12.2022
- Maximized quality control of translated documents
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Maintained message content, tone, and emotion as closely as possible
- Proofread, edited, and improved documents of different sizes
- Planned session plans to target specific skills and develop improvement strategies
- Collaborated with stakeholders to enhance student experience
- Facilitated written and spoken communication in English
- Assessed approximately 150 students' strengths and weaknesses per month
- Interpreted spoken and written languages other than English and vice versa.
Office Administrator
Motano General Trading
03.2018 - 03.2019
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Interacted with customers by phone, email, or in person to provide information
- Tracked office supplies and restocked low items to keep 15 team members on-task and productive
- Coordinated communications, financial processing, registration, record keeping, and other administrative functions
- Reconciled account files and produce monthly reports
- Undertook daily administrative tasks
- Handled bookkeeping tasks and created invoices
- Maintained effective filing system.
Education
Bachelor of Commerce: Law - Law
University of South Africa
Pretoria, GP10.2019
High School Diploma -
Randgirls High School
Johannesburg, GP12.2009
Skills
- Customer Service and Communication: Customer relations, Complaint resolution, Communication Skills (Written and Verbal), Customer relations and communications
- Administrative and Organizational: Scheduling, Business administration, Administrative Tasks, Data Entry,
- Records management, Filing and data archiving, Project planning
- Technical Proficiency: Technical Support/proficiency, Microsoft Office Proficiency,
- Problem-solving, Time Management,
- Attention to Detail
Certification
- Teacher Of English To Speakers Of Other Languages (TEFL Certificate)
- Bookkeeping Basics Certificate
- Investment Risk Management Certificate
- Microsoft Office Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer activities
- Volunteer Mentor: Guided first-year students through academic challenges.
- Commerce Club Member: Participated in business strategy workshops.
- Debate Club Member: Developed communication and analytical skills.
- Community Volunteer: Involved in local outreach initiatives.
Timeline
Administrator (hybrid)
EF (Education First)
01.2024 - Current
English Teacher
EF Education First
01.2023 - 12.2023
English Language Consultant
MPC Connect
10.2021 - 12.2022
Office Administrator
Motano General Trading
03.2018 - 03.2019
- Teacher Of English To Speakers Of Other Languages (TEFL Certificate)
- Bookkeeping Basics Certificate
- Investment Risk Management Certificate
- Microsoft Office Certificate
Bachelor of Commerce: Law - Law
University of South Africa
High School Diploma -
Randgirls High School
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