Tshepo Tlali
Shop Assistant
Potchefstroom
Summary
Dynamic Floor Manager with a proven track record at Superslots, excelling in team mentoring and sales strategy implementation. Enhanced customer satisfaction through effective conflict resolution and optimized inventory management. Recognized for driving operational efficiency and fostering a collaborative team environment, resulting in improved service quality and employee morale.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Floor Manager
Superslots
- Supervised daily operations, optimizing workflow efficiency and ensuring adherence to company standards and policies.
- Trained and mentored staff on operational procedures, enhancing team performance and improving service quality.
- Managed inventory levels and product displays, ensuring timely restocking and maintaining an organized sales floor.
- Collaborated with management to implement new sales strategies, resulting in improved customer engagement and satisfaction.
- Conducted regular staff meetings to communicate goals and performance expectations, fostering a cohesive team environment.
- Developed and maintained relationships with vendors, negotiating favorable terms that supported operational needs and pricing.
- Analyzed sales data to identify trends and areas for improvement, driving strategic initiatives for enhanced profitability.
- Implemented safety protocols and training programs, ensuring compliance and a secure environment for both staff and customers.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Oversaw supply restocking, area cleaning, and product organization.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
Shop Assistant
The Crazy Store
2022 - Current
- Assisted customers in product selection and inquiries, enhancing overall shopping experience and customer satisfaction.
- Maintained organized and well-stocked shelves, ensuring products were readily available for customer purchases.
- Processed transactions accurately and efficiently, contributing to a smooth checkout experience for customers.
- Collaborated with team members to create visually appealing product displays, increasing store attractiveness and engagement.
- Trained new staff on store procedures and customer service standards, fostering a knowledgeable and efficient team.
Cashier/chef
New York Slice Pizza
2021 - 2022
- Provided exceptional customer service by accurately processing transactions and ensuring a welcoming atmosphere for patrons.
- Prepared and cooked a variety of menu items following standard recipes, maintaining high-quality food standards.
- Managed inventory by restocking supplies and checking expiration dates, reducing waste and ensuring availability.
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency and service speed.
- Assisted in training new staff on cash handling and food preparation procedures, promoting adherence to safety standards.
- Handled customer inquiries and resolved complaints effectively, fostering positive relationships and ensuring repeat business.
Shift Manager
KFC
2016 - 2017
- Managed team operations to ensure smooth service delivery during busy periods.
- Trained new staff on operational procedures, enhancing their performance and integrating them into the team effectively.
- Monitored inventory levels and placed orders as needed, maintaining stock availability and minimizing waste.
- Implemented safety protocols and maintained cleanliness standards, ensuring compliance with health regulations and enhancing workplace safety.
- Assisted in scheduling shifts and managing employee attendance, optimizing labor allocation and operational efficiency.
- Resolved customer complaints promptly, improving satisfaction and fostering a positive dining environment.
- Collaborated with management to develop strategies for improving service speed and quality, driving team performance.
- Conducted regular performance evaluations for staff, providing feedback and identifying training opportunities for professional growth.
Education
High School Diploma - Science
Kgolagano Secondary School
Rammulotsi, Free State 01.2010
Skills
Customer assistance
Timeline
Floor Manager
Superslots
Shop Assistant
The Crazy Store
2022 - Current
Cashier/chef
New York Slice Pizza
2021 - 2022
Shift Manager
KFC
2016 - 2017
High School Diploma - Science
Kgolagano Secondary School