Tshepo Oliphant
Johannesburg
Summary
Technical professional with 10 years of experience, including 7 years as an enterprise onsite IT engineer and 3 years as a specialized broadcast technologist. Expertise encompasses management of complex Windows/Linux server environments, O365, Google Workspace, and Mimecast security, alongside proficiency in Vizrt real-time graphics and Avid post-production systems. Supports major studios across South Africa and the African continent in high-stakes live news, sports, and entertainment production, ensuring 100% on-air reliability while enhancing workflows and user satisfaction through effective documentation and proactive support.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Broadcast Engineer
Harambe Technologies
10.2025 - Current
- Install and operate all equipment, such as audio mixing consoles, media control systems, oscilloscopes, frequency analyzers, and satellite receivers, used to broadcast radio and television programs
- Troubleshot transmission issues swiftly to minimize downtime
- Conducted functional and operational tests to verify quality of broadcast products, including radio and television programs
- Maintained equipment for optimal functionality and reliability
- Work with engineers to test and integrate new systems.
- Use computer software to edit audio and video recordings
Broadcast Engineer
Jasco Enterprise
Johannesburg
12.2023 - 10.2025
- Install and operate all equipment, such as audio mixing consoles, media control systems, oscilloscopes, frequency analyzers, and satellite receivers, used to broadcast radio and television programs
- Maintained equipment for optimal functionality and reliability
- Troubleshot transmission problems promptly to minimize downtime
- Conducted functional and operational testing to verify quality performance of broadcast products, ensuring compliance with industry standards
- Collaborated with engineers to test and integrate new systems for broadcast operations. to test and integrate new systems.
- Use computer software to edit audio and video recordings
- Maintained broadcast equipment to ensure optimal transmission quality.
IT Support Engineer
Reflex Solution
11.2018 - 11.2023
- Resolved technical issues across multiple time zones, ensuring minimal downtime for users.
- Delivered tier 1 IT support through desk-side assistance for non-technical users.
- Managed onboarding by configuring hardware and software for new employees.
- Handled escalated inquiries, leveraging expertise in diverse technical areas to provide effective solutions.
- Translated complex technical concepts into clear language for enhanced user comprehension.
- Created documentation for startup, shutdown, and troubleshooting procedures, enhancing support staff effectiveness.
- Facilitated product selection aligned with user needs and budget constraints.
- Provided timely replacement files for missing data and software components.
Application Support Analyst
Liberty Life- Jhb
02.2017 - 11.2018
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Analyzed and troubleshot integration issues related to system configuration, data, maps, and workflows, ensuring seamless operations.
- Collaborated with developers, analysts, and project managers to expedite incident resolutions, enhancing service reliability.
- Conducted data analysis and mapping and wrote SQL scripts to extract data from SQL databases.
- Provided updated patches for operating systems and system configuration to improve efficiency.
- Facilitated customer engagement activities with customers, identifying opportunities for expansion and growth.
- Developed expertise in third-party risk management of third-party risk management within vertical industry.
IT Helpdesk Support
Liberty Life - Johannesburg, South
11.2016 - 04.2017
- Guided users through troubleshooting steps to diagnose issues and implement effective solutions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Utilized established procedures to pinpoint critical customer and system issues, escalating to appropriate personnel for resolution.
- Responded to inquiries by phone, email and walk-up requests.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Responded to inquiries by phone, email and walk-up requests.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to inquiries by phone, email and walk-up requests.
- Promoted additional products and services to customers during sales interactions. to increase company revenue 60% beyond targets.
Desktop Support Technician
Fresh IT Jhb
03.2016 - 11.2016
- Enhanced helpdesk ticketing system, resulting in 90% reduction in support call turnaround time.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Identified hardware performance trends and common system issues, reporting findings to facilitate timely remediation.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, reducing resource availability disruptions.
- Procured, configured, and installed computers for end-user deployment, ensuring seamless integration into existing systems.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Engaged with diverse systems, software, and peripherals, including multiple game types.
- Studied and applied new software testing procedures in a collaborative environment.
Education
Information Technology -
Systems Support National Certificate NQF 5
07-2026
Systems Support National Certificate NQF 5 -
SpecCon Holdings
01-2023
NSE 1 Network Security Associate -
Fortinet Training Institute
01-2021
Information Technology -
Torque IT
12-2015
CompTIA A+ -
Torque IT
01-2015
CompTIA Network+ -
Torque IT
01-2015
CompTIA Security+ -
Torque IT
01-2015
Installing and Configuring Windows Server 2012 -
Torque IT
01-2015
Administering Windows Server 2012 -
Torque IT
01-2015
Configuring Advanced Windows Server 2012 Services -
Torque IT
01-2015
Designing and Implementing a Server Infrastructure -
Torque IT
01-2015
High school certificate -
Southview High
01-2013
Microsoft certified professional: Installing and Configuring Windows Server 2012 -
Torque IT
01-2012
Skills
- Broadcast content creation
- Broadcast coordination
- Media asset management
- Video servers administration
- System integration
- IP networking
- SQL scripting
- Incident management
- Workflow optimization
- System integration
- Technical documentation
- Project collaboration
- File workflows
- IT support
- SharePoint online administration
- Exchange online administration
- Office 365 connectivity
- Office 365 proplus deployment
- Office 365 performance optimization
- PowerApps and flow administration
- OneDrive for business management
- Hybrid configuration management
- Office 365 licensing management
- Azure active directory
- Office 365 governance
- Office 365 reporting and analytics
- Office 365 backup and recovery
- Advanced powershell scripting
- Office 365 troubleshooting
- Intune device management
- Office 365 deployment
- Office 365 documentation
- Identity and Access management
- Email migration expertise
- Network troubleshooting
- Server administration
- Application support
- Systems integration
- Hardware diagnostics
- Virtual private networks
- IT security protocols
- Backup and recovery
- Linux server administration
- Windows server administration
- Active Directory management
- Server hardware maintenance
- Server virtualization
- Database administration
- DNS management
- Server deployment
- Data center operations
- Operating system upgrades
- System configuration
- Patch management
- Scripting and automation
- Customer education
- Remote assistance
- Virtualization technologies
- Server maintenance
- Backup Implementation
- System upgrades
Certification
- High school certificate, Southview High, 06/13
- Information Technology, Torque IT, 12/15
- Information Technology, Systems Support National Certificate NQF 5, 02/23
- NSE 1 Network Security Associate, Fortinet Training Institute, 01/21
- Systems Support National Certificate NQF 5, SpecCon Holdings, 02/23
- CompTIA A+, Torque IT, 01/15
- CompTIA Network+, Torque IT, 01/15
- CompTIA Security+, Torque IT, 01/15
- Microsoft certified professional: Installing and Configuring Windows Server 2012, Torque IT, 01/12
- Installing and Configuring Windows Server 2012, Torque IT, 01/15
- Administering Windows Server 2012, Torque IT, 01/15
- Configuring Advanced Windows Server 2012 Services, Torque IT, 01/15
- Designing and Implementing a Server Infrastructure, Torque IT, 01/15
- Implementing an Advanced Server Infrastructure, Torque IT, 01/16
- Apple Certified Associate – Mac integration Basic 10.13, Apple IT Training, 01/20
- MD-100 Windows 10, Boston City Campus, 01/22
- IBM Data science foundations, IBM Training online, 01/22
- Cisco Cybersecurity Essentials, Cisco Networking Academy, 01/22
- Cisco Networking Essentials, Cisco Networking Academy, 01/22
- Advanced Google Analytics, Google Analytics Academy, 01/22
- Google Analytics for Beginners, Google Analytics Academy, 01/22
- Google Analytics for Power users, Google Analytics Academy, 01/22
- AWS Introduction to Blockchain, AWS Training and Certification, 01/22
- IBM DataOps Methodology, IBM Training online, 01/22
- IBM Serverless Computing using Cloud Functions - Developer I, IBM Training online, 01/22
- AWS Amazon RDS Service Introduction, AWS Training and Certification, 01/22
- AWS Cloud Practitioner Essentials, AWS Training and Certification, 01/22
- AWS Billing and Cost Management, AWS Training and Certification, 01/22
- AVID certified representative (Nexis), AVID Media, 01/24
- AVID certified representative (Media central production management), AVID Media, 01/24
- Vizrt Graphics Expert, VizRT University, 01/26
- Live Production Cloud Professional, VizRT University, 01/26
- Dalet Instream, Dalet Training Online, 01/25
- Dalet Brio, Dalet Training Online, 01/25
- Dalet Amberfin, Dalet Training Online, 01/25
Timeline
Broadcast Engineer
Harambe Technologies
10.2025 - Current
Broadcast Engineer
Jasco Enterprise
12.2023 - 10.2025
IT Support Engineer
Reflex Solution
11.2018 - 11.2023
Application Support Analyst
Liberty Life- Jhb
02.2017 - 11.2018
IT Helpdesk Support
Liberty Life - Johannesburg, South
11.2016 - 04.2017
Desktop Support Technician
Fresh IT Jhb
03.2016 - 11.2016
Information Technology -
Systems Support National Certificate NQF 5
Systems Support National Certificate NQF 5 -
SpecCon Holdings
NSE 1 Network Security Associate -
Fortinet Training Institute
Information Technology -
Torque IT
CompTIA A+ -
Torque IT
CompTIA Network+ -
Torque IT
CompTIA Security+ -
Torque IT
Installing and Configuring Windows Server 2012 -
Torque IT
Administering Windows Server 2012 -
Torque IT
Configuring Advanced Windows Server 2012 Services -
Torque IT
Designing and Implementing a Server Infrastructure -
Torque IT
High school certificate -
Southview High
Microsoft certified professional: Installing and Configuring Windows Server 2012 -
Torque IT