Tshepo Mphahlele
Bar Man
Boksburg
Summary
Dynamic Restaurant Bar Manager at Valentinos with a proven track record in enhancing customer satisfaction and driving sales through innovative beverage menus. Skilled in team leadership and inventory management, I foster a collaborative environment while ensuring compliance with sanitation standards, resulting in increased repeat business and optimized stock levels.
Overview
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Language
Work History
Restaurant Bar Manager
Valentinos
- Supervised bar staff to ensure high-quality service and adherence to operational standards.
- Developed and implemented beverage menus that enhanced customer experience and increased sales.
- Managed inventory controls to minimize waste and optimize stock levels effectively.
- Trained new staff on bartending techniques, cocktail preparation, and customer engagement strategies.
- Analyzed customer feedback to refine service offerings and improve overall satisfaction rates.
- Oversaw compliance with health and safety regulations within the bar environment.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
Education
No Degree - Non-Profit Management
Grade 10
Limpopo Skills
Sanitation standards
Beverage making
Pre-shift walk-through
Employee scheduling
Ordering supplies
Customer service
Problem-solving
Time management
Clear communication
Team collaboration
Team leadership
Timeline
Restaurant Bar Manager
Valentinos
No Degree - Non-Profit Management
Grade 10