Tshepo Mokeng

Goal-oriented Resolution Specialist dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience in online retailing and web service providing. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Experienced and reliable Team Manager (A) with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

• Completed full-time, classroom-based skills development and training program on IT fundamentals, AWS Cloud, and professional skills
• Built IT fundamental skills, including working knowledge of Linux OS, writing scripts in Python and Shell.
• Learned how to apply core AWS services in the areas of compute, storage and networking, including EC2, S3, IAM, VPC, Lambda, Cloud Formation, RDS and Route 53.

• Amazon Team Manager (A), 2022
• Lead Resolution Specialist Amazon, 2019 - 2022

• Implement Service Management Strategies and execute service objectives and business needs in accordance with cost, time and resources.
• Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognizing and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork.
• Maintain a capable high performing team and ensure an environment for optimal performance is created.

• Morne Keyter, 0832740255, Amazon NA Group Manager
• Luke Carstens, 0784018373, CS Team Manager at Amazon