Results-driven customer operations specialist with 18 years of experience in telecommunications, BPO, and FinTech industries. Known for delivering exceptional customer experiences through keen attention to detail. Seeking to leverage extensive background in customer service, utilizing systems like Avaya, Connex and Talk Desk, as well as expertise in CRM tools such as Sales Force, Beam, IBS, and Clarify. Skilled in webchat management with Zailab and Zendesk Chat. Possess 15 years of experience in people management, coaching, performance monitoring, and KPI drafting.
Consistent in following the code of conduct