Years of Experience an Information Technology Technician
Tshepo Maibela
Information Technology Technician
Mahikeng,NW
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in information technology support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Senior IT and Communications Technician
Resolve IT Systems
Mafikeng
09.2018 - Current
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Set up networks and computers for business and residential customers.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managing over five contract clients and making sure IT Operations are in order
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
Information Technology Technician
Resolve IT Solutions
Mahikeng
08.2011 - 08.2018
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity
Education
IT Engineer (A+, N+, MCSE, CCNA.MCSA, CCNP, SEC +) - Information Technology
IT Academy SA (IT Engineer Certificate)
Cape Town 12.2017 - 12.2018
High School Diploma -
Ramaine High School
Mahikeng 02.2003 - 11.2006
Generic Management Level 4 Certificate - Business Management
Taletso FET College
Mahikeng 02.2008 - 11.2010
Information Technology Technical Support Level4 - Information Technology
Dynamic College
Mahkeng 01.2019 - 12.2019
CompTIA A+ International Certificate - Information Technology
CompTIA
Mahikeng 01.2015 - 12.2015
Skills
End-user support
Hardware installations
LAN protocols
Software updates
Document review
Device configuration
Desktop support
Data recovery
Staff education and training
Software diagnosis
TCP/IP
Interpersonal Communication
Code 10 Drivers License with 6 years Driving experience
Accomplishments
achieved overall best achiever for 3 campuses on a graduation ceremony held at the college in 2010.
Timeline
Information Technology Technical Support Level4 - Information Technology
Dynamic College
01.2019 - 12.2019
Senior IT and Communications Technician
Resolve IT Systems
09.2018 - Current
IT Engineer (A+, N+, MCSE, CCNA.MCSA, CCNP, SEC +) - Information Technology
IT Academy SA (IT Engineer Certificate)
12.2017 - 12.2018
CompTIA A+ International Certificate - Information Technology
CompTIA
01.2015 - 12.2015
Information Technology Technician
Resolve IT Solutions
08.2011 - 08.2018
Generic Management Level 4 Certificate - Business Management
Taletso FET College
02.2008 - 11.2010
High School Diploma -
Ramaine High School
02.2003 - 11.2006