Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TSHEPO LETSOHA

Richards Bay

Summary

Dynamic Senior Operations Manager with a proven track record at Masscash, driving productivity through strategic planning and employee coaching. Enhanced customer satisfaction and operational efficiency by implementing innovative strategies and effective communication channels. Skilled in KPI tracking and decision-making, leading to significant revenue growth and sustainable practices.

Energetic and resourceful individual with keen eye for optimizing processes and improving operational efficiency. Well-versed in data analysis and strategic planning, alongside skills in project management and team leadership. Capable of driving significant improvements and fostering culture of continuous enhancement. Enthusiastic Senior Operations Manager offering 13-year background overseeing production of goods and provision of services in the wholesale industry. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.

Overview

11
11
years of professional experience

Work History

Senior Operations Manager

Masscash
07.2022 - Current
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Provided leadership for continual management and employee training initiatives.
  • Improved operational efficiency by streamlining processes and implementing innovative strategies.
  • Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
  • Spearheaded adoption of sustainable practices within organization, significantly reducing environmental impact.

Store Manager

Masscash
10.2021 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Store Manager

Masscash
10.2019 - 09.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager

Masscash
05.2017 - 10.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Regional Risk Manager

Masscash
10.2013 - 09.2015
  • Managed cross-functional teams to develop robust risk mitigation plans, optimizing overall performance.
  • Developed effective risk assessment methodologies for proactive identification and mitigation of potential threats.
  • Reviewed contracts for potential legal or financial risks, providing recommendations for modifications when necessary to protect the organization''s interests.
  • Oversaw regulatory compliance initiatives within the region, maintaining positive relationships with regulators and avoiding penalties or sanctions.

Education

Post-Baccalaureate Diploma - Business Administration

Gordon Institute of Business Science
Pretoria
04.2001 -

Bachelor of Commerce - Economics

University of The Free State
Bloemfontein
04.2001 -

Skills

Operations management

KPI tracking

Strategic planning

Employee coaching

Workforce planning

KPI reporting

Productivity improvement

Budget administration

Decision-making

Analytical skills

P&L management

Accomplishments

Completing the International Leadership Development programme with The Wholesale & Retail Seta in 2024.

Achieving the best Sector presentation for the Applied Business project during the programme in 2024

Receiving the Citation in 2015 from the Massmart CEO for exceptional Performance

Timeline

Senior Operations Manager

Masscash
07.2022 - Current

Store Manager

Masscash
10.2021 - 06.2022

Store Manager

Masscash
10.2019 - 09.2021

Assistant Store Manager

Masscash
05.2017 - 10.2019

Regional Risk Manager

Masscash
10.2013 - 09.2015

Post-Baccalaureate Diploma - Business Administration

Gordon Institute of Business Science
04.2001 -

Bachelor of Commerce - Economics

University of The Free State
04.2001 -

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TSHEPO LETSOHA