Tshepo Kotelo
Maketing & Sales
Mamelodi East
Summary
Proactive and motivated digital marketing and communications professional with a Diploma in Journalism and Media Studies. Skilled in content creation, social media engagement, photography, and customer service. Confident in adapting to change, solving challenges with critical thinking, and collaborating within a team to achieve business goals. Currently seeking to expand my skills within a marketing-focused role at Citiq Prepaid. Organized Call Center Agent offering a 3+ years career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Polite and professional customer agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
4036
4036
years of post-secondary education
Work History
Call Center Agent
Citiq Prepaid
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handle high volumes of customer queries professionally
- Support customers with prepaid electricity solutions
- Develop positive brand interactions and trust
- Recently identified marketing gaps and proposed improvements to social media
Instore Promoter/Sales Consultant
ANASTELLAR BRANS
01.2022 - 07.2022
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Collected customer feedback to improve brand positioning
Sales Consultant/Health Consultant
NPL [Nutritional Performance Labs]
05.2021 - 01.2022
- Occupation: Part-Time
Call Center Agent
Citiq Prepaid
09.2020 - 12.2021
- Occupation: Full-Time
Sales and Health Consultant
Nutritional Performance Labs
01.2021 - 08.2021
- Developed training curricula for healthcare professionals that emphasized practical applications of theoretical knowledge in real-world settings.
- Improved patient outcomes by developing and implementing customized health programs tailored to individual needs.
Media Intern (Audio Editing and Music)
Mams Radio
03.2019 - 10.2019
- Proofread copy materials prior to publication or distribution, ensuring accurate messaging across various channels.
- Managed and created content for company social media outlets.
- Supported email marketing efforts by crafting effective subject lines and optimizing content layout.
- Collaborated with team members to brainstorm creative ideas for new advertising campaigns.
Education
Matriculated -
Ribanelaka High School
Diploma - Journalism and Media Studies
Damelin College
Google Digital Marketing And E-commerce
Coursera
Google06-2025
Skills
- Content Creation (Photography, Visual Storytelling)
- Social Media Marketing & Engagement
- Adobe Photoshop & InDesign
- Copywriting & Communication
- Sales & Customer Service
- Digital Marketing Fundamentals
- Forex Trading Awareness
- Computer Literacy (Word, Excel, PowerPoint
Interests
Freelance Photography
Financial Literacy
Writing
Professional Profile - Content
I am one young and motivated individual who is willing to learn, and grow, new skills within and outside a workplace. Critical and analytic thinking skill is one behavioral skill I possess solving problems or challenges. Having to have achieved excellent academia results from Damelin College, and obtaining a Diploma in Journalism and Media Studies, I featured in a work integrated learning program at Mams Radio and contributed in audio editing and music compiling. Taking it further, I took part in few networks to learn more about communication, sales and marketing. With skills and qualification obtained, I learned the power of team and individual work in a workplace.
Cover Letter
I hereby write this letter in expression of my interest on the recently advertised post, in your organization. My ability to work hard and confidently adapt to change is my best skill that I assure you to bring into this post. I believe I will be a valuable asset to your organization as I am one individual who thinks on the spot and innovative. Currently, I hold a Diploma in Journalism and Media Studies qualification and with the little work experience I have, I am willing and keen to expand and learn as much as I can. I'm determined to perform to my best abilities and deliver what is expected of my duties. I am passionate about my work and getting it done on time. Kindly grant me opportunity to showcase my skills and abilities, while growing with the company. Thank you for your consideration and reading my application. Yours sincerely, Tshepo Kotelo.
Timeline
Call Center Agent
Citiq Prepaid
10.2023 - Current
Instore Promoter/Sales Consultant
ANASTELLAR BRANS
01.2022 - 07.2022
Sales Consultant/Health Consultant
NPL [Nutritional Performance Labs]
05.2021 - 01.2022
Sales and Health Consultant
Nutritional Performance Labs
01.2021 - 08.2021
Call Center Agent
Citiq Prepaid
09.2020 - 12.2021
Media Intern (Audio Editing and Music)
Mams Radio
03.2019 - 10.2019
Matriculated -
Ribanelaka High School
Diploma - Journalism and Media Studies
Damelin College
Google Digital Marketing And E-commerce
Coursera
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