Tshepo Kgwathe
Akasia
Summary
Highly organized, team-oriented professional with exceptional communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Vodacom Field service
Specpack Marketing Sales (Vodacom Account)
01.2011
- Communicating issues to regional managers and channel managers via emails and various tasks
- Merchandising assisting stores to place handset orders
- Branding opportunities, territory management, product and channel knowledge, red flag management
- Operating implementation of submitting weekly sales report and photo reports accurately according to deadlines
- To train retail outlets on sales skills, customer etiquette, overcoming objectives, conversation selling new product and network development
- Collecting of all monies for claims and keep proper records of the transactions
- Printing and distributing of all telephone and cellular telephone accounts and follow up on payments of private calls
- Writing of reports and responding to requests by regional managers.
Emerging Markets FSC/ Cluster Specialist
Vodacom S.A Customer Business Unit
01.2016 - Current
- Sales Management
- Drive target related growth of sales and revenues within the specified area of distribution (cluster) across channels
- Successful implementation of new products and services across channels and identify opportunities to drive product awareness
- Manage the enablement of the sales process across channels- Franchise, Dealers, Wholesalers, Alternative Distribution and General Retail
- Monitor competitor activity and ensure gap closure through development of competitor activity plans
- Distribution and Marketing Management
- Manage the distribution points in terms of products and services in the correct channel segments in conjunction with the Go-to-Market team, manage distribution channels with a focus area within the allocated cluster
- Identify strategic marketing events to maximize profitability, and liaise with GTM team to facilitate promotions, presence branding and recommend ATL marketing opportunities within the cluster’s distribution
- Customer Experience Management
- Achieve the tNPS and NPS targets across all segments and channels
- In collaboration with Go-to-Market, support and manage performance across distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience
- Operations Excellence and Reporting
- Manage store operational compliance via field services, associated systems, and ensure policies, governance, and adherence to retail operating model
- Plan, implement and manage recovery plans for underperforming stores within the cluster/region
- Measure, Analyse and Report on a monthly basis on key activities, findings , learnings and areas of improvement and identify opportunities to improve sales and service within retail that will positively impacts revenues , market share and customer experience
- Provide executive management reports or other applicable or ad hoc reports that may be required
- Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis
- Support the implementation of all Retail capabilities and ensure this is maintenance at all time as part of Business requirement
- Relationship Management
- Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional teams, suppliers and stores
- Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners
- First point of contact at Vodacom Branded store escalations assistance
- Training Management
- Ensure adherence of all channel to training requirements and that all training has been completed prior to rendering services
- Identify Knowledge level gaps and drive key findings/learning with Vodacom Academy
- Field Management
- Ensure that field targets are achieved by use of all applicable systems e.g
- OBI System
- Drive Red Flag closures and ensure regional SLA targets are achieved by the Field team
- Adhere to weekly visits and monthly call cycle
- Digital Management
- Ensure adherence and use of all digital capabilities and tools.
Field Service Executive
The Creative Counsel (Vodacom Field Services)
05.2014 - 01.2016
- Training store staff according to the lay down procedures and guidelines
- To ensure regular meetings are held with store managers/owners and relationships are build
- To facilitate sales promotion
- To equip, train staff in conjunction with account managers monthly briefs
- Ensure stock availability
- Efficiently manage point of sale, merchandise material to be efficiently used for branding in outlets
- To ensure that accurate administration is kept and monthly/weekly sales reports are updated.
In-store Specialist Manager
Specpack Sales and Marketing
01.2008 - 07.2009
- Managing and collecting pool talent and Assisting with Recruitments
- Managing staff morning clocking In
- Training and motivating staff to reach targets
- Implementing Leave policies and Administration
- Managing staff reports
- Assisting with staff Enquiries
- Individual performance management.
Education
Tshwaing High School
01.2001 - 12.2001
Skills
Attention to Detail
Relationship Building
Excellent Communication
Contact Numbers
5249 Cummin Close, Lavender Estate, The Orchards, 0182, 082 4444 199, tshepokgwathe@gmail.com / Tshepo.Kgwathe@vodacom.co.za
Tertiary Qualification
Pretoria Technikon, 2002, Certificate in Public Management and Supervisory, Management Skills, Meeting Procedures and Ethics, Entrepreneurship, Government Structures And Functions, Performance Management, Office Practice, Interpersonal Skills, Language Dynamics, Introduction to public supervisory and Management
Attributes And Skills
True, True, True, True, True, True, True, True, Good communication (Verbal and written), True, True, Good analysis and interpretation, True, True
Driver License
Code 8
Criminal Offence
None
Health
Good
Personal Information
- ID Number: 8310315408083
- Date of Birth: 10/31/83
- Gender: Male
- Nationality: South Africa
- Marital Status: Married
Languages
English, Afrikaans, IsiZulu
Timeline
Emerging Markets FSC/ Cluster Specialist
Vodacom S.A Customer Business Unit
01.2016 - Current
Field Service Executive
The Creative Counsel (Vodacom Field Services)
05.2014 - 01.2016
Vodacom Field service
Specpack Marketing Sales (Vodacom Account)
01.2011
In-store Specialist Manager
Specpack Sales and Marketing
01.2008 - 07.2009
Tshwaing High School
01.2001 - 12.2001