Tshepo Kalankate
Ekurhuleni,South Africa
Summary
I consistently demonstrate a strong work ethic, attention to detail, and a proactive approach to problem-solving. By effectively managing tasks, collaborating with teams, and maintaining a focus on continuous improvement, I contribute to achieving organizational goals and delivering high-quality results.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Passenger Service Agent
Airports Company South Africa
Kempton Park
2024.02 - Current
- Proactively identify, resolve and escalate customers’ needs as and when required.
- Announce flights information.
- Participate in customer care projects and initiatives as and when required.
- Provide support to relevant stakeholders to ensure achievement of objectives.
- Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.
- Capture information for trending purposes.
- Identify and escalate any system related errors.
- Escalate repeated Operational non-compliance.
Trolley Handler (Trolley Department)
Airports Company South Africa
Kempton Park
2020.03 - 2024.02
- Collected, organised and distributed airport trolleys across airport terminal areas to ensure consistent availability for passengers.
- Maintained cleanliness and operational readiness of trolleys, conducting basic inspections and reporting faults.
- Assisted passengers with general airport enquiries, including directions, facilities, and service information to enhance customer experience.
- Provided friendly, proactive customer support in high-traffic areas, contributing to smooth passenger flow and overall terminal efficiency.
Education
Logistics & Supply Chain Management (NQF level 5) - Logistics & Supply Chain Management
Boston City Campus college
Kempton Park, GP 2025.01 - 2025.12
Operational Managent (short course) - Operational Management
Academy Of York
Johannesburg, GP 2023.01 - 2023.12
Certificate - Project Management (Short Course)
Advanced Technology Training Institution college
Kimberley, NC 2011.01 - 2011.12
Skills
Knowledge of airport ground operations
Excellent customer services
Good computer literacy
Excellent communication skills
Good administration capabilities
Code 10 Drivers Licence
Languages
English
Fluent
Afrikaans
Intermediate
References
- Mandondo Mngomezulu
Airports Company South Africa
082 772 5320 (Mandondo.Mngomezulu@airports.co.za)
- Gloria Chokwe
Airports Company South Africa
072 327 0071 / 067 599 6678 (Gloria.Chokwe@airports.co.za)
Timeline
Logistics & Supply Chain Management (NQF level 5) - Logistics & Supply Chain Management
Boston City Campus college
2025.01 - 2025.12
Passenger Service Agent
Airports Company South Africa
2024.02 - Current
Operational Managent (short course) - Operational Management
Academy Of York
2023.01 - 2023.12
Trolley Handler (Trolley Department)
Airports Company South Africa
2020.03 - 2024.02
Certificate - Project Management (Short Course)
Advanced Technology Training Institution college
2011.01 - 2011.12