Summary
Overview
Work History
Education
Skills
Disclaimer
Availability
Additional Information
Timeline
Tshepo Clarence Malatji

Tshepo Clarence Malatji

Food & Bav floor supervisor / Bartender
Johannesburg

Summary

I have been on the face of the customer for more than 10 years. I am more than just an internal salesman person; I have been doing administration, supervision. I’m willing to adapt to new ideas tolerating other peoples differences, capable of taking constructive criticism from other people with reasoning and facts .I am assertive, I can encounter up to challenges with self-confidence. I am energetic, competitive and goal oriented individual, I take up any amount of pressure as a challenge with levels of enthusiasm and dynamism. I have acquired enormous leadership, conflict solving and Communication skills from number life challenges, so I regard myself as very assertive highly convincing and responsible above all I believe in leadership through customer service. So I take this opportunity as a challenge.

Competent Duty Manager effective at handling Service operations in fast-paced, high-volume environments. Veteran of Hospitality and skilled in managing people, projects and administrative operations. Offering 20 years of experience and dedication to business success.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.

Overview

23
23
years of professional experience
4
4
Languages

Work History

Operations Manager

Jozi Nyt Garage
05.2021 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Increased profit by streamlining operations.

Restaurant Duty Manager

Cobblestone Pub Monte Casino
03.2017 - 02.2019
  • Company Overview: In the hospitality sector in Johannesburg, Gauteng.
  • Responsible for assisting in managing the day-to-day operation of the restaurant, and for putting together a team of great people who are committed to creating a welcoming environment for all our guests.
  • Assisting with the day-to-day running of the restaurant.
  • Deputizing in the absence of the General Restaurant Manager.
  • Advising senior managers on staffing needs and personnel issues.
  • Cultivating a positive working environment for all staff to work in.
  • Keeping accurate statistical information and records.
  • Making sure that all employees reach their full potential through constant evaluation, coaching, and on-the-job training.
  • Ensuring that all equipment is used correctly, maintained, and cleaned properly.
  • Comprehensive knowledge of relevant health and safety rules, and basic fire fighting regulations.
  • Contract-level Restaurant Duty Manager position at Cobblestone Pub, Monte Casino, in the hospitality sector in Johannesburg (Gauteng). For more information and reference, contact Duncan Trautmann (011 367 4367), Food and Beverage Manager. Email: Duncan.Trautmann@tsogosun.com, Linda Reddy (011) 510-3000, Palazzo Hotel GM. Email: Linda.Reddy@tsogosun.com
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

Casino Floor Supervisor

INN STAFF ADCORP at SILVERSTAR Casino
07.2012 - 03.2016
  • Company Overview: In the Hospitality sector in Johannesburg (Gauteng)
  • Adhere to Company Policies and Procedures
  • Staff time sheet signing at the beginning and end of each shift.
  • Ensure all operating equipment is functioning as it should be at the start of each shift.
  • Adhere strictly to the provisions and regulations as contained in the liquor Act no 8/of 1977 and other regulations that may be applicable to the sale of alcoholic beverages.
  • Maintaining 5star service standards as set by the company and clients.
  • Monitoring staff trends and informing management of any irregularities.
  • Aware of department environmental commitment.
  • To assist in reducing the stress on the Gaming floor and contribute to the smooth running of our F&B outlets and continuously up to date regarding promotions.
  • Fully understand the concept and idea behind any promos in order to generate higher revenue for our outlets.
  • Holding daily shift briefing as to inform staff of any departmental changes & shift requirements.
  • Perform on Job Training with staff in accordance to company procedure & job requirements to allow future development of staff within the company.
  • Ensuring guest return.
  • Contract level Food and Beverage Supervisor position INN STAFF ADCORP at SILVERSTAR Casino in the Hospitality sector in Johannesburg (Gauteng). For more information and reference contact COLLEN NDEBELE (011) 662 7402 Account Executive Manager at SILVERSTAR Casino or SEBASTIAN KAY Operations Manager

Events and Staging

SYNC COMMUNICATIONS (Pty) Ltd
10.2011 - 03.2013
  • Customer technical support- Organizer in consultation with the events coordinator and the Event planning committee.
  • Collecting crew members ensuring every team member are in good grooming standard.
  • Knowledge of current Health & Safety regulations
  • Technical Issues- To ensure all staging requirements of the production are prepared to an excellent standard and are ready and functioning for the rehearsals and performance.
  • Contract level position at SYNC COMMUNICATIONS (Pty) Ltd I. For reference contact Thamsanqa Makhubu 071 8798476 Project Manager or Rick Van Zyl (011) 462 6152 Company Chief Director.

Sales Executive

Wheel Collision repair centre
02.2010 - 06.2011
  • Company Overview: In Johannesburg (Gauteng)
  • Sales Control
  • Orders and supply control
  • Getting new clients and reviving old clients
  • Permanent Sales Executive level positions at Wheel Collision repair centre sector in Johannesburg (Gauteng). For more information and reference contact Errance Mokoena 073 2181568 Sales Manager

Head Bartender

Emperors Palace Casino
09.2006 - 01.2010
  • Company Overview: In the Hospitality sector in Johannesburg, South Africa (Gauteng)
  • Guest satisfaction, Casino floor heard bartender during my shifts. I was in charge of stock, float and till (micros) and also +/-5 assistants and also all the problems that might occur during my shift. Responsible for opening and closing of stock on a daily basis and stock taking every 10days as well as being very observant of stock variances and overages (which I would report to relevant people, “Management”)
  • Permanent Head Bartender level positions Foundation LSC at Emperors Palace Casino in the Hospitality sector in Johannesburg, South Africa (Gauteng). For more information and reference contact Prayer Malamola (011) 92801666

Bartender Promoted Restaurant Trainee junior Manager

Titolinos Restaurant Clear Water Mall
01.2003 - 07.2006
  • Company Overview: In the Hospitality & Restaurant sector in Johannesburg, South Africa (Gauteng)
  • (Sales Control) - Understand how wage forecast is worked out to be able to ensure that productivity levels are kept in line to the forecast.
  • Ensure that cost of sales are on line within my key area of responsibility so that I could be able to prevent shortages & theft of beverage stock.
  • Managing Shifts
  • Weekly Roster & controlling staff hours in relation to productivity levels by being in charge of signing in & out staff.
  • Data base managing (monthly newsletter & emailing to database)
  • To consistently provide our guests with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge and professionalism.
  • Permanent Junior Management level position at Titolinos Restaurant Clear Water Mall in the Hospitality & Restaurant sector in Johannesburg, South Africa (Gauteng). Started as a bartender worked for 2years got promoted on my 2nd year, Worked till store was sold to new tenant.

Education

Senior Certificate - undefined

Shakaskraal Secondary School
01.2011
Enrolled for Senior Certificate at Shakaskraal Secondary School

Standard 9 /Grade 11 - English, Geography, Physical Science, Biology, Afrikaans, Mathematics, History

Astra College High School
12.1997
Passed at School Astra College High School in (Johannesburg)

Electrical Engineering Heavy Current

Johannesburg Technical College
01.1998
  • Course (Electrical Engineering Heavy Current) N1 – N2 (incomplete)
  • Subjects: Industrial Electronics, Electrical Trade theory, Communications, Engineering Science, Mathematics, Technical Drawing

Skills

Management: Staff supervision, Administrative tasks, Stock management, Sales driven, Lead by example, Verbal communication

Disclaimer

I the undersigned hereby certify that the information is true And correct, and you are also authorized to fully investigate A source of details given in this Curriculum Vita.

Availability

I am available on request.

Additional Information

Management Professional Personal

Staff supervision Supervisor Development Program Loyal

Administrative tasks Basic food hygiene Articulate

Stock management Troubleshooting Good work ethics

Sales driven Lobster ink Always pro-Active

Lead by example Micros Materials Control Industry knowledge

Verbal communication IR training (Invictus Group) Multi-tasking

Timeline

Operations Manager - Jozi Nyt Garage
05.2021 - Current
Restaurant Duty Manager - Cobblestone Pub Monte Casino
03.2017 - 02.2019
Casino Floor Supervisor - INN STAFF ADCORP at SILVERSTAR Casino
07.2012 - 03.2016
Events and Staging - SYNC COMMUNICATIONS (Pty) Ltd
10.2011 - 03.2013
Sales Executive - Wheel Collision repair centre
02.2010 - 06.2011
Head Bartender - Emperors Palace Casino
09.2006 - 01.2010
Bartender Promoted Restaurant Trainee junior Manager - Titolinos Restaurant Clear Water Mall
01.2003 - 07.2006
Shakaskraal Secondary School - Senior Certificate,
Johannesburg Technical College - , Electrical Engineering Heavy Current
Astra College High School - Standard 9 /Grade 11, English, Geography, Physical Science, Biology, Afrikaans, Mathematics, History
Tshepo Clarence MalatjiFood & Bav floor supervisor / Bartender