CSG
Tshepo Chele
Johannesburg
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Account Manager
Comcast
America
03.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Identified key entry points to enhance market penetration and maximize returns.
Customer Service Representative
Cartrack
Sandton
05.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Telesales Consultant
Av Investment Group
Bryanston
02.2021 - 11.2021
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
Procurement Buyer
Coca-Cola Beverages South Africa
Soweto
09.2020 - 01.2021
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Maintained internal inventory of supplies and equipment.
Education
Operations Management Of Small Businesses -
University of Johannesburg
Johannesburg 07.2021 - 08.2022
Skills
Account verification
undefinedAccomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Additional Information
Systems I'm exposed too: Cams, ECM, Einstein 360, CSG, SAP
Software
Einstein 360
Cams
ECM
CSG
SAP
Certification
CPSP - Certified Professional Sales Person
Timeline
Account Manager
Comcast
03.2023 - Current
CPSP - Certified Professional Sales Person
07-2022
Customer Service Representative
Cartrack
05.2022 - 12.2022
Operations Management Of Small Businesses -
University of Johannesburg
07.2021 - 08.2022
Telesales Consultant
Av Investment Group
02.2021 - 11.2021
Procurement Buyer
Coca-Cola Beverages South Africa
09.2020 - 01.2021
Mini enterprise
11-2019
People skills
08-2018
Entrepreneurship skills
08-2018
Money skills
08-2018
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