Tshepiso Valry Sekhu
Academic/Business Development Team Leader
03 Courtney Place, Panther Rd, Boskruin, Johannesburg
Summary
Proven leader in developing partnerships and driving growth, I leveraged analytical skills and team management at Regenesys University to enhance performance and satisfaction. Excelled in multitasking and decision-making, achieving significant project milestones. Skilled in technical understanding and problem-solving, consistently exceeded targets through innovative strategies and effective communication.
Overview
14
14
years of professional experience
Work History
Academic/Business Development Team Leader
Regenesys University
10.2020 - Current
- Mentored junior team members to enhance their skills and improve overall team performance.
- Enhanced customer satisfaction levels by addressing concerns proactively and implementing effective conflict resolution techniques when necessary.
- cTrained new employees on customer service, projects management and organizing strategies.
- Engaged with prospects via phone, email and social media to share company vision, identify opportunities and generate interest.
- Delivered consistent results under tight deadlines, demonstrating excellent time management skills and adaptability in dynamic situations.
- Streamlined sales processes by optimizing team workflows and improving communication channels between departments.
- Collaborated with cross-functional teams to develop integrated solutions that addressed customer pain points effectively.
- Developed new business opportunities through conducting market research and identifying emerging trends in the industry.
- Established productive relationships with key stakeholders, resulting in long-term collaborations and mutually beneficial partnerships.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Performed one-on-ones to evaluate progress, discuss professional development and coach employees to reach targets.
Business Development Executive
Open Learning Group
08.2019 - 06.2020
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Improved sales strategies, analyzing competitor activities and adjusting approaches accordingly.
- Built relationships with customers and community to promote long term business growth.
Academic Consultant
Academy of York
05.2013 - 07.2019
- Analyzed student performance data to identify areas of need, implementing targeted interventions that resulted in improved academic achievement.
- Worked closely with admissions teams to create targeted recruitment strategies that attracted highly qualified students to the institution.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Monitored customers for signs of security concerns and escalated issues to management.
Senior Sales Executive
Damelin Education Group
12.2010 - 04.2013
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Utilized multiple marketing strategies to improve profitability.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Postgraduate Diploma in Public Management - Public Management
Regenesys University
Johannesburg, South Africa 04.2001 -
Bachelor of Information Systems - IT
Damelin Education Group
Johannesburg, South Africa 04.2001 -
BBA - Marketing And Business Management
Damelin Education Group
Johannesburg, South Africa 04.2001 -
Skills
Technical understanding
Data-driven decision-making
Team Management
Decision-Making
Time management abilities
Organizational Skills
Analytical Skills
Professionalism
Problem-solving abilities
Multitasking
Timeline
Academic/Business Development Team Leader
Regenesys University
10.2020 - Current
Business Development Executive
Open Learning Group
08.2019 - 06.2020
Academic Consultant
Academy of York
05.2013 - 07.2019
Senior Sales Executive
Damelin Education Group
12.2010 - 04.2013
Postgraduate Diploma in Public Management - Public Management
Regenesys University
04.2001 -
Bachelor of Information Systems - IT
Damelin Education Group
04.2001 -
BBA - Marketing And Business Management
Damelin Education Group
04.2001 -
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