Summary
Overview
Work History
Education
Skills
Interests
AUTO MECHANICAL
Timeline
Generic

Tshepiso Thabiso Khumalo

Operations Manager/ Director
Ekurhuleni

Summary

Dynamic leader with a proven track record at TDK HOLDINGS, enhancing customer experience and operational efficiency. Excelled in operations management and problem-solving, achieving significant improvements in performance and customer satisfaction. Skilled in staff management and team leadership, fostering professional growth and streamlining processes for optimal productivity.

Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

9
9
years of professional experience

Work History

Operations Manager, Customer Experience, Diretor

TDK HOLDINGS
06.2021 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Director

KHUMTT HOLDINGS
02.2018 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Sales Agent

M-JUS South Africa
03.2017 - 12.2018
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Developed strong relationships with clients through excellent customer service and regular followups.

Sales Representative Manager

SIYEZA OLINE SHOP
01.2016 - 11.2016
  • Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
  • Conducted market research studies to gather valuable insights on consumer preferences that guided decision-making processes.

Education

No Degree - Marketing

EKURHULENI WEST COLLEGE
Johannesburg, South Africa
04.2001 -

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Process improvement

Staff management

Organizational management

MS office

Team leadership

Interests

Communication Skills

AUTO MECHANICAL

FIXING AND BUILDING CARS

Timeline

Operations Manager, Customer Experience, Diretor

TDK HOLDINGS
06.2021 - Current

Director

KHUMTT HOLDINGS
02.2018 - Current

Sales Agent

M-JUS South Africa
03.2017 - 12.2018

Sales Representative Manager

SIYEZA OLINE SHOP
01.2016 - 11.2016

No Degree - Marketing

EKURHULENI WEST COLLEGE
04.2001 -
Tshepiso Thabiso KhumaloOperations Manager/ Director