Tshepiso Thosago
Informations Systems Graduate
Johannesburg,Gauteng
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Machine Learning Researcher
University Of Johannesburg, JBS Campus
03.2024 - Current
- Applied loss functions and variance explanation techniques to compare performance metrics.
- Leveraged artificial intelligence and machine learning algorithms for standalone products and enhanced existing product offerings.
- Developed innovative solutions for complex data problems, resulting in significant improvements to model accuracy and efficiency.
- Evaluated and compared various machine learning frameworks, making informed recommendations on the most suitable tools for specific projects.
- Improved data collection methods by designing surveys, polls and other instruments.
- Published research findings in top-tier peer-reviewed journals, showcasing novel methodologies and advancing the field of machine learning.
- Implemented and evaluated artificial intelligence and machine learning algorithms and neural networks for diverse industries.
- Built strong relationships with domain experts to better understand unique challenges faced within different industries, leading to more relevant solutions developed by our team of researchers.
- Designed, implemented and evaluated new models and rapid software prototypes to solve problems in machine learning and systems engineering.
- Developed polished visualizations to share results of data analyses.
- Studied new technologies to support machine learning applications.
- Ran statistical analyses within software to process large datasets.
- Transformed raw data to conform to assumptions of machine learning algorithm.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Compiled, cleaned and manipulated data for proper handling.
- Conducted thorough literature reviews on related topics to identify gaps in knowledge that could be addressed through further study.
- Optimized hyperparameters using advanced search techniques, enhancing model performance without overfitting or compromising interpretability.
- Identified opportunities for leveraging data science techniques to drive innovation across multiple domains.
- Automated routine tasks through scripting languages such as Python or R, increasing productivity and allowing more time for focused research efforts.
IT Support Consultant
TFG
07.2023 - 02.2024
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Configured hardware and granted system permissions to new employees.
- Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Documented support interactions for future reference.
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Tested new software and hardware prior to deployment.
Data Annotator
University Of Johannesburg, Bunting Road Campus
09.2022 - 11.2022
- Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
- Participated in regular team meetings to discuss project updates, challenges, and opportunities for growth.
- Updated and maintained customer information, documents and records.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Utilized annotation software efficiently for quick turnaround times without compromising on quality or precision.
- Delivered annotated datasets promptly, enabling timely implementation of machine learning models within projects.
Education
Bachelor of Commerce - Information Systems
01.2020 - 03.2024
Skills
Problem-Solving
Time Management
Adaptability and Flexibility
Machine Learning
Machine Learning Frameworks
Advanced data mining
Excellent Communication
Data programming
Supervised Learning
Neural Networks
WAN Acceleration technologies
Technical Analysis
Multitasking Abilities
Hardware installations
Project Coordination
Product Troubleshooting
LAN protocols
Cisco router and switch security
Written Communication
Java Full Stack
PC diagnostics
System updates
Decision-Making
Technical Support
CompTIA Security Certification
Software Installation
Active Listening
Project Management
Analytical Skills
Teamwork and Collaboration
Microsoft Word
Troubleshooting
Timeline
Machine Learning Researcher - University Of Johannesburg, JBS Campus
03.2024 - Current
IT Support Consultant - TFG
07.2023 - 02.2024
Data Annotator - University Of Johannesburg, Bunting Road Campus
09.2022 - 11.2022
University of Johannesburg - Bachelor of Commerce, Information Systems
01.2020 - 03.2024