Tshepiso Thosago
Informations Systems Graduate
Johannesburg,Gauteng
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Machine Learning Researcher
University Of Johannesburg, JBS Campus
03.2024 - Current
- Applied loss functions and variance explanation techniques to compare performance metrics.
- Leveraged artificial intelligence and machine learning algorithms for standalone products and enhanced existing product offerings.
- Developed innovative solutions for complex data problems, resulting in significant improvements to model accuracy and efficiency.
- Evaluated and compared various machine learning frameworks, making informed recommendations on the most suitable tools for specific projects.
- Improved data collection methods by designing surveys, polls and other instruments.
- Published research findings in top-tier peer-reviewed journals, showcasing novel methodologies and advancing the field of machine learning.
- Implemented and evaluated artificial intelligence and machine learning algorithms and neural networks for diverse industries.
- Built strong relationships with domain experts to better understand unique challenges faced within different industries, leading to more relevant solutions developed by our team of researchers.
- Designed, implemented and evaluated new models and rapid software prototypes to solve problems in machine learning and systems engineering.
- Developed polished visualizations to share results of data analyses.
- Studied new technologies to support machine learning applications.
- Ran statistical analyses within software to process large datasets.
- Transformed raw data to conform to assumptions of machine learning algorithm.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Compiled, cleaned and manipulated data for proper handling.
- Conducted thorough literature reviews on related topics to identify gaps in knowledge that could be addressed through further study.
- Optimized hyperparameters using advanced search techniques, enhancing model performance without overfitting or compromising interpretability.
- Identified opportunities for leveraging data science techniques to drive innovation across multiple domains.
- Automated routine tasks through scripting languages such as Python or R, increasing productivity and allowing more time for focused research efforts.
IT Support Consultant
TFG
07.2023 - 02.2024
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Configured hardware and granted system permissions to new employees.
- Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Documented support interactions for future reference.
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Tested new software and hardware prior to deployment.
Data Annotator
University Of Johannesburg, Bunting Road Campus
09.2022 - 11.2022
- Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
- Participated in regular team meetings to discuss project updates, challenges, and opportunities for growth.
- Updated and maintained customer information, documents and records.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Utilized annotation software efficiently for quick turnaround times without compromising on quality or precision.
- Delivered annotated datasets promptly, enabling timely implementation of machine learning models within projects.
Education
Bachelor of Commerce - Information Systems
01.2020 - 03.2024
Skills
Problem-Solving
undefinedTimeline
Machine Learning Researcher - University Of Johannesburg, JBS Campus
03.2024 - Current
IT Support Consultant - TFG
07.2023 - 02.2024
Data Annotator - University Of Johannesburg, Bunting Road Campus
09.2022 - 11.2022
University of Johannesburg - Bachelor of Commerce, Information Systems
01.2020 - 03.2024
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