Tshepiso Seleho

Auditing financial transactions, reviewing documentation for accuracy, identifying discrepancies, implementing quality control measures, and ensuring adherence to regulations.

• Compilation of documentation- Work in conjunction with the Operations department to compile a handover task in accordance with the procedural requirements.
• Quality Control -Ensure adherence to quality control procedures and standards to meet requirements and best practices and Conduct regular inspections to identify and rectify deviations from established quality standards.
• Testing and Inspection - Ensure that the documentation meets the required standards for processing and work with the relevant teams to address issues.
• Process Improvement - Ensure the optimal use of the existing processes to enhance efficiency and quality throughout the process.
• Reporting-Compile a report to management on the month quality performance
• Risk Management-Identify potential risks to product or service quality and work to mitigate them.

• Established departmental targets for collections activities, driving accountability among team members and improving overall performance metrics.
• Enhanced cash flow for the company through diligent management of outstanding invoices and efficient debt recovery efforts.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Managed litigation cases involving delinquent accounts by liaising with legal counsel and providing necessary documentation for court proceedings.
• Collaborated closely with other departments – such as Sales or Customer Service – to resolve billing issues promptly and prevent future occurrences.
• Regularly reviewed customer credit limits, adjusting them based on payment trends and financial health to strike the right balance between risk management and sales growth.
• Reduced overdue accounts by consistently monitoring receivables and initiating timely follow-ups with clients.
• Negotiated payment plans and loan terms with delinquent customers.
• Reviewed and verified income, credit reports and employment histories for each borrower.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
• Made decisions and recommendations about extending lines of credit.
• Strengthened internal controls by identifying inefficiencies in existing procedures and recommending improvements to support sustainable growth.
• Negotiated payment terms with customers based on their individual circumstances, maintaining good relationships while protecting the company''s interests.
• Successfully reduced debtor days through implementation of strict payment deadlines, clear communication with customers, and persistent follow-up on past due accounts.
• Checked appraisals, title information and insurance documents for each property.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Created a system for early identification of problematic accounts, enabling swift action to minimize potential losses from bad debts.
• Maintained strong customer relationships while ensuring prompt payment, addressing disputes, and resolving discrepancies in a professional manner.
• Optimized credit policies to balance business growth with minimized risks, resulting in increased revenue opportunities without compromising financial stability.
• Developed customized reporting tools for better visibility of aged receivables, enabling proactive management of potential bad debts and writeoffs.
• Played an integral role in the development of business continuity plans related to credit control operations, ensuring minimal disruption during unforeseen events.
• Evaluated credit risk by conducting thorough reviews of new customer applications, including financial analysis and reference checks.
• Optimized credit approval and collection processes, improving operational efficiencies.
• Adhered to banking standards and government lending guidelines for loan services.
• Maintained compliance with applicable regulations and laws governing consumer credit.
• Improved understanding of financial statements, which helped in assessing risk.
• Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.

• Responsible for being the integration between production and quality
• Amending external Training Policy and External Training agreement
• Amending Further studies agreement
• Completing data analysis report for A&J financial investment on Bursaries(educational Investment)
• Completing SETA Grant applications
• Capturing of all the associates attending meetings and trainings
• Capturing of all Bursary recipients
• Capturing of all Avon Vendors and invoices paid by Avon
• Capturing of all Contracts from different Vendors
• Attending Induction trainings of New employees
• Assisting with Avon & Justine Wellness Day preparations
• Key learning point and development from shadowing
• Understanding the different roles of Avon & Justine Human resources Department
• Recruitment process and how to identify candidates of high caliber
• Data auditing and analyzing
• Preparing and rolling out of Induction process
• Policy reviewing and amending
• Event preparation
• General Avon & Justine Human resource etiquette and behavior
• Employee relations procedures
• Developmental coordination of trainings and coordination
• Human Resource admin.