Tshepiso Sekedi Maila
Pretoria
Overview
18
18
years of professional experience
Work History
Credit Control
Mediclinic Sandton
06.2024 - Current
- Book value 16,5 million
- Follow up on non-payments on debtor’s accounts
- Minimise bad debt & bad debt provisions
- Following up on unpaid Corporate/Funder’s accounts: (Medscheme medical, Universal medical, Profmed, Camaf, Insurances, 44 Funders in total)
- Reconciliation of Funder’s statements/invoices
- Submit claims to clients, funders, and 3rd parties
- Manage hospital DSOs in line with budget per unit
- Allocate payments/ write off short payments
- Handover to legal all uncollectable matters
- Hospital bookings, collect co-payments, follow up on authorisations
- Walk in to the ward and assist/update clients on medical aid updates and limits
- Assist walk in clients with account queries
Debt Administrator - Legal
Life HealthCare
12.2015 - 01.2023
- Book Value R400 million
- Support Panel of Debt Collectors & attorneys and ensuring that collection targets are met monthly
- Daily allocation of newly handed over matters received from the hospitals/credit control to the different External Debt Collectors and Attorneys
- Ensuring accurate and efficient administration of the debt collector function (pre-legal and legal process)
- Ensuring that all accounts are followed up in accordance with the business working protocols
- Ensuring that the debtors ageing is managed in accordance with the Life Healthcare protocols, targets and objectives
- Developing and maintain sound relationships with both internal and external customers including patients, funders, doctors, private patients and Debt Collection companies
- Ensuring that EDC’s comply with business working procedures and quality requirements
- Processing and submission of monthly reports
- Assisting with recons bi-monthly
- Balance debt collector books monthly
- Ensuring correct payment allocation and updated statement sent to collector/debtors
- Quarterly meetings with all External debt collectors and attorneys
- Preparing journals and credit notes
- Motivation for write-off on uncollectable matters
- Dealing with queries from patients, hospitals and attorneys
- Prepare and check vendor invoices for signature and payment
- Daily incoming phone call and email queries & capturing of notes on the system
- Manage all manual handovers (Staff, Casualty, Renal accounts)
- Provide paid up letters and assist members with rescission of judgement process
Credit Controller (Refunds Depart 2017 - 2018)
Life HealthCare
01.2017 - 12.2018
- Manage patient’s refunds and credit balances for Hospital
- Contact patients for refunds (send out sms and emails, call patients) daily for all ten hospitals
- Processing of Credit Write Offs in line with the Life Healthcare Protocol
- Manage all refund patient’s queries
- Work on Refunds Age Analysis daily
- Advise the patients of the other outstanding amounts and request approval to off-set credit balances against the outstanding visits
- Make sure that the refunds are paid within 7-10 working days from receipt of all correct documentation
- Assist with monthly recons from the finance department
- Ensure of processing refunds on IMEDS
Pre-Legal Credit Controller
Altech Autopage Cellular
01.2012 - 10.2015
- Reconciling of ledger
- Collecting the outstanding monies due
- Resolution of queries
- Allocation of payments
- Compiling month-end reports
- Preparing legal handover files to the legal department
- Working of Settlement figures
- Assisting of Walk-in clients
- Debit order returns and credit cards rejections reports
- Identifying of estate accounts (Deceased, Debt Review, Administration, and Sequestration)
- High user report
- Preparation of credit notes and journals
- Trace client using TransUnion (ITC), CPB, XDS and Experian
- ITC listing of debtors
- Updating payments profile with all Bureau / remove if fraud or incorrectly listed
- Daily call stats and reports
Personal Loans Administrator
Absa Bank
01.2012 - 12.2012
- Capturing journals
- Transferring accounts to Legal department
- Updating client’s information on the system
- Instating/re-instating debit orders on re-ages and restructure accounts
- Queue re-ages accounts to relevant pools
- Check if accounts meet requirements and update or decline account
- Resolving re-age and restructure queries
- Call clients and arranging monthly payments
- Follow up on accounts from different pools to check receipt of payments
- Receive incoming calls
Administrator Legal Recoveries
ABSA Bank
08.2008 - 08.2012
- Arranging payments with clients
- Monitoring of non-payments accounts
- Capturing of debit orders and re-instating unpaid debit-orders
- Handling all arrangements queries
- Collection of cash to non-payments accounts from savings cheque accounts
- Closure of accounts
- Charge-backs
- Faxing, posting and e-mailing statement to clients
- Handling of legal accounts/preparing files for legal charge-off
- Preparing files for estate (deceased clients)
- Preparing files for administration and sequestrated clients
Docs Receiving and Processing Clerk
Standard Bank
06.2007 - 06.2008
- Check for correct and complete information on vehicle /asset application
- Do Experian and ITC check on individuals and companies
- Verify information and communicate to client
- Ensuring that business targets are met
- Processing of client’s data and verifying accuracy of the data
- Receive incoming calls from clients and car dealerships
Education
Grade 12 -
Soshanguve Technical High
Certificate - Business Management and Admin
Rosebank College
Certificate - Credit Management I & II
CPI College
Contacts
- 0711619034
- 0749431060
Language Proficiencies
- English
- Tswana
- Sotho
- Zulu
Personal Information
- ID Number: 8606210741084
- Gender: Female
Timeline
Credit Control
Mediclinic Sandton
06.2024 - Current
Credit Controller (Refunds Depart 2017 - 2018)
Life HealthCare
01.2017 - 12.2018
Debt Administrator - Legal
Life HealthCare
12.2015 - 01.2023
Pre-Legal Credit Controller
Altech Autopage Cellular
01.2012 - 10.2015
Personal Loans Administrator
Absa Bank
01.2012 - 12.2012
Administrator Legal Recoveries
ABSA Bank
08.2008 - 08.2012
Docs Receiving and Processing Clerk
Standard Bank
06.2007 - 06.2008
Certificate - Business Management and Admin
Rosebank College
Certificate - Credit Management I & II
CPI College
Grade 12 -
Soshanguve Technical High
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