TSHEPISO MOREWA
Kempton Park
Summary
A passionate individual about fashion simplicity and brings a dynamic energy to work. A productive employee with a proven track record of successful effective communication management and producing quality outcomes through team motivation. Works with clients to determine requirements and provide excellent service.
Overview
1
1
Language
9
9
years of professional experience
Work History
Facilities Administrator/ Receptionist
Centurion Mall, Pretoria
04.2023 - Current
- Assist and co-ordinate administrative activities with the Facilities Manager to ensure maximum performance and compliance with all policies and procedures.
- To provide general administrative support and document management to the operations department
- Engaged with suppliers to address and resolve payment queries.
- Facilitated invoice approval process, ensuring timely payments and accurate archiving in Docuware.
- To collect, check, compile all invoices received from vendors and suppliers and prepare paperwork for submission to the finance department to ensure timeous payments are made to tenants, suppliers, body corporate
- Uploading invoices for approval and archive on Docuware system
- Organised and scheduled deliveries and collections to align with operational requirements.
- Manage, control, log and streamline all maintenance calls and follow it through to to completion
- Tracked open jobs, coordinating resolution to maintain workflow efficiency.
- Organised and stored capex, TI, and project documents electronically using E-sign.
- Maintaining and archiving of service records
- Assisted in reconciling petty cash to ensure accurate financial records.
- Effectively control and manage of the petty cash card
- Served as liaison between customers and suppliers to enhance communication.
- Resolved referred requests and complaints promptly to ensure customer satisfaction.
- Collaborated with tenants and suppliers to manage compliance documentation.
- To keep track and trace of work orders issued on On Key Facilities System
- Issuing of orders on MDA system, pulling of project analysis based on project analysis
- Understanding Delegation of authority (DOA) as per capex requirements
Facilities Administrator
Matlosana Mall, Klerksdorp
03.2021 - 03.2023
- Assist and co-ordinate administrative activities with the Facilities Manager to ensure maximum performance and compliance with all policies and procedures.
- Manage, control, log and streamline all maintenance calls and follow it through to completion
- Tracked work orders issued on On Key Facilities System.
- Monitored and traced open jobs to facilitate timely completion.
- Managed scheduling of deliveries and collections to meet operational timelines.
- Act as a customer and supplier liaison interface
- Engaged with suppliers to resolve outstanding payment inquiries promptly.
- Collected, checked, and compiled invoices from vendors and suppliers, preparing paperwork for finance department to ensure timely payments to tenants, suppliers, and body corporate.
- Uploading invoices for approval and archive on Docuware system
- Submitted invoices for approval on Docuware system.
- Filed and archived capex, TI, and new project documents using E-sign system.
- Manage, control, log and streamline all maintenance calls and follow it through to to completion
- Resolve on referred requests, complaints timeously
- Interacting with Tenants and Suppliers related to compliance documents
- Assisted in reconciling petty cash records for accuracy.
- Effectively control and manage of the petty cash card
- Issuing of orders on MDA system, pulling of project analysis based on project analysis
- Understood delegation of authority guidelines for capex approvals.
- Maintaining and archiving of service records
Assistant Shopping Centre Marketing Learner
Redefine Properties Limited
01.2018 - 12.2018
- Executed Centre Marketing Strategy and Promotional Plan, managed brand guidelines across platforms to ensure consistent brand representation.
- 2.Assist in managing social media, digital platforms and the Centre website (Facebook,Twitter, Instagram, etc.) in line with Centre Marketing Strategy and promotional plan. Maintain/update relevant information, respond to and manage posts appropriately. Manage crisis communications as per Redefine policy and escalate speciality queries to relevant managers or appropriate response.
- 3. Assist in executing and managing Promotions, Events and Exhibitions as per approved Centre Marketing Strategy, also assist in executing Customer communication as per Centre Marketing Strategy and Promotional Plan a. Maintain and build customer database Communicate to customer database (SMSes, email, social media)
- Generate and distribute newsletters and content for all communications platforms d. Crisis communication to database.
- Assist in Overseeing and managing Customer Care Kiosk: a. Manage customer complaints & feedback, assist in managing Exhibitions & Court Space according to Centre guidelines and brand positioning. Ensure that exhibitors set up and take down
- 5. Assist in Overseeing and managing Customer Care Kiosk: a. Manage customer complaints & feedback, assist in managing Exhibitions & Court Space according to Centre guidelines and brand positioning. Ensure that exhibitors set up and take down
- Supported marketing initiatives for shopping centre operations. [Boulders Shopping Centre]
- Sector | PROPERTY |
Education
Project Management (NQF L4) -
Ifundi Education Learning
Johannesburg11-2022
Business Administration Services(NQF L4) -
Siya nqoba Private FET College
Johannesburg01-2014
Business Management (N5-N6) -
Vuselela TVET College
Klerskdrop11-2017
Business Management (N4) -
Goldfields TVET College
Welkom, Freestate11-2018
Matric -
Eldoret Secondary School
Odendaalsrus, Freestate06-2015
Skills
- Professionalism respect for client and information confidentiality
- Time efficiency
- Customer relationship management
- Operational support
- Customer service
- Document management
- Maintenance scheduling
Language Proficiency
English
Upper Intermediate
B2
Timeline
Facilities Administrator/ Receptionist
Centurion Mall, Pretoria
04.2023 - Current
Facilities Administrator
Matlosana Mall, Klerksdorp
03.2021 - 03.2023
Assistant Shopping Centre Marketing Learner
Redefine Properties Limited
01.2018 - 12.2018
Project Management (NQF L4) -
Ifundi Education Learning
Business Administration Services(NQF L4) -
Siya nqoba Private FET College
Business Management (N5-N6) -
Vuselela TVET College
Business Management (N4) -
Goldfields TVET College
Matric -
Eldoret Secondary School