Tshepiso Mokadi
Summary
Information Management professional with background in Data Governance, Records Management and Data Privacy and Protection. Experience in analyzing, designing and documenting processes according to predefined quality standards in order to improve business efficiency.
Overview
17
17
years of professional experience
4030
4030
years of post-secondary education
Work History
Information Management Specialist
First Rand Group - ICustomer
02.2024 - Current
- Data Governance- Ensuring IM Policies /Standards and Frameworks are adhered to
- Including IM Requirements in the project logging process
- Creating a Data Driven Culture/IM Awareness
Records Manager
First Rand Group - PPCB
07.2022 - 01.2024
- Embed Records Management across business unit
- Data Inventory Mapping Caretaker
- Manage and Create Records Management Processes
Data Analyst
First Rand Group - Dynamic Decisioning
12.2021 - 06.2022
- Embed Records Management across business unit
- Manage data inventory map (Data Privacy)
- Records Management Awareness
Data Administrator
First Rand Group - Dynamic Decisioning
11.2020 - 11.2021
- Embed Records Management across business unit
- Manage data inventory map(Data Privacy)
- Records Management Awareness
Youth Development Learnership
First Rand Group - Dynamic Decisioning
11.2019 - 11.2020
- Campaign Execution and Monitoring according to stakeholder requirements(SAS Enterprise Guides 8.2)
- Scheduling/Unsheduling Flows/Editing Deployed flows
- Project Coordinating
Data Analyst Readiness Program
Explore Data Science Academy
01.2019 - 07.2019
- Gathering and interpreting data
- Analyzing the data using different programming languages i.e.Advanced Excel, SQL, PowerBi and Python
Debt Collection Agent
Shapiro Shaik and Defries
06.2017 - 04.2018
- Use effective communication and negotiation to ensure successful commitments to pay
- Follow-up daily on progress of accounts
- Update client profiles
Sales Associate
MWEB Connect
12.2014 - 12.2015
- Dealing with warranties, quotations, returns and repairs
- Maintain good recordkeeping and filing
- Customer Service
- Sales
Telecoms/ISP Sales Specialist
Incredible Connection
05.2013 - 12.2014
- Capture customer information on credit vetting system
- Filing/Data capturing
- Assist clients with customer queries
Sales Support Admin
Enhanced Location Selling
12.2011 - 12.2012
- Reviewing and distributing sales related documents
- Assisting sales team members with administrative tasks
- Examine client’s accounts
Telecoms/ISP Sales Specialist
Incredible Connection
01.2008 - 10.2011
- Capture customer information on credit vetting system
- Filing/Data capturing
- Assist clients with customer queries
Receptionist-Cashier
Incredible Connection
10.2007 - 01.2008
- Reviewing and distributing sales related documents
- Assisting sales team members with administrative tasks
- Banking/Cashup
Education
Data Analytics -
Explore Data Science Academy
07-2019
Data Analytics -
Explore Data Science Academy
02-2021
Skills
Reporting
Microsoft Excel
Basic SQL
Communication
Timeline
Information Management Specialist
First Rand Group - ICustomer
02.2024 - Current
Records Manager
First Rand Group - PPCB
07.2022 - 01.2024
Data Analyst
First Rand Group - Dynamic Decisioning
12.2021 - 06.2022
Data Administrator
First Rand Group - Dynamic Decisioning
11.2020 - 11.2021
Youth Development Learnership
First Rand Group - Dynamic Decisioning
11.2019 - 11.2020
Data Analyst Readiness Program
Explore Data Science Academy
01.2019 - 07.2019
Debt Collection Agent
Shapiro Shaik and Defries
06.2017 - 04.2018
Sales Associate
MWEB Connect
12.2014 - 12.2015
Telecoms/ISP Sales Specialist
Incredible Connection
05.2013 - 12.2014
Sales Support Admin
Enhanced Location Selling
12.2011 - 12.2012
Telecoms/ISP Sales Specialist
Incredible Connection
01.2008 - 10.2011
Receptionist-Cashier
Incredible Connection
10.2007 - 01.2008
Data Analytics -
Explore Data Science Academy
Data Analytics -
Explore Data Science Academy
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