Tshepiso Marumo
Admin Manager
Benoni,GP
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Head Cashier
Sportsmans Warehouse
Johannesburg , Boksburg
03.2019 - 04.2022
- Managed staffing levels to provide optimal support for cash register operations.
- Alleviated customer service needs with policy-appropriate solutions.
- Led cashiers and associates in providing thoughtful customer service.
- Helped customers complete purchases, locate items and join reward programs.
- Built and implemented training strategies to optimize team performance.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed both cash and card purchases and returns.
- Answered customer questions and helped find specific items.
Receiving Supervisor
Sportsmans Warehouse
Johannesburg , Parkmeadows
08.2016 - 02.2019
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Devised most strategic policies and procedures for receiving operations in Type-specific warehouses to anticipate various scenarios.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Double-checked cargo inventories and documentation for accuracy.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Coordinated warehouse organization scheme and product placements.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Regularly reviewed invoices and double-checked orders.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Recorded regular progress and issues with products.
- Worked with inventory managers and unloaders to plan deliveries.
Customer Care Officer
Sportsmans Warehouse
Johannesburg , Boksburg
01.2016 - 07.2016
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Communicated with customers to identify needs and expectations.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Conducted surveys to determine customer opinion of products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained and managed customer files and databases.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted available products and services to customers during service, account management and order calls.
- Cross-trained and provided backup support for organizational leadership.
- Promised best prices for Type customer services and maintained accuracy when determining quotes.
- Resolved Type issues over phone with Number customers daily.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
Cashier
Sportsmans Warehouse
Johannesburg , Boksburg
05.2014 - 02.2016
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
Education
Certificate - Secretarial Studies And Office Administration
Rosebank College
Benoni 03.2010 - 09.2010
Grade 12 - English,Afrikaans,Biology,Mathematics,Geography,Ph
Eureka High School
Springs 01.2002 - 12.2007
Certificate - MS Office Computer
Rosebank College
Benoni 03.2013 - 09.2013
Skills
Store opening/closing procedures
Point of sale operation
Opening and closing procedures
Time management strength
Multi-tasking skill
Cash Handling
Till counting
Interpersonal ability
Payment collection
Cash register systems
Cash register operation
Security Monitoring
Refunds and exchanges
Cash drawer management
Basic math skills
Cleaning and sanitizing
Customer assistance
Currency counting
Product knowledge
Drawer management
Purchase assistance
Order taking
Identification checks
Product restocking
Stock management
Stocking and replenishing
Inventory management
Timeline
Head Cashier
Sportsmans Warehouse
03.2019 - 04.2022
Receiving Supervisor
Sportsmans Warehouse
08.2016 - 02.2019
Customer Care Officer
Sportsmans Warehouse
01.2016 - 07.2016
Cashier
Sportsmans Warehouse
05.2014 - 02.2016
Certificate - MS Office Computer
Rosebank College
03.2013 - 09.2013
Certificate - Secretarial Studies And Office Administration
Rosebank College
03.2010 - 09.2010
Grade 12 - English,Afrikaans,Biology,Mathematics,Geography,Ph
Eureka High School
01.2002 - 12.2007