Tshepiso Marumo
Admin Manager
Benoni,GP
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Head Cashier
Sportsmans Warehouse
Johannesburg , Boksburg
03.2019 - 04.2022
- Managed staffing levels to provide optimal support for cash register operations.
- Alleviated customer service needs with policy-appropriate solutions.
- Led cashiers and associates in providing thoughtful customer service.
- Helped customers complete purchases, locate items and join reward programs.
- Built and implemented training strategies to optimize team performance.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed both cash and card purchases and returns.
- Answered customer questions and helped find specific items.
Receiving Supervisor
Sportsmans Warehouse
Johannesburg , Parkmeadows
08.2016 - 02.2019
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Devised most strategic policies and procedures for receiving operations in Type-specific warehouses to anticipate various scenarios.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Double-checked cargo inventories and documentation for accuracy.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Coordinated warehouse organization scheme and product placements.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Regularly reviewed invoices and double-checked orders.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Recorded regular progress and issues with products.
- Worked with inventory managers and unloaders to plan deliveries.
Customer Care Officer
Sportsmans Warehouse
Johannesburg , Boksburg
01.2016 - 07.2016
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Communicated with customers to identify needs and expectations.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Conducted surveys to determine customer opinion of products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained and managed customer files and databases.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted available products and services to customers during service, account management and order calls.
- Cross-trained and provided backup support for organizational leadership.
- Promised best prices for Type customer services and maintained accuracy when determining quotes.
- Resolved Type issues over phone with Number customers daily.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
Cashier
Sportsmans Warehouse
Johannesburg , Boksburg
05.2014 - 02.2016
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
Education
Certificate - Secretarial Studies And Office Administration
Rosebank College
Benoni 03.2010 - 09.2010
Grade 12 - English,Afrikaans,Biology,Mathematics,Geography,Ph
Eureka High School
Springs 01.2002 - 12.2007
Certificate - MS Office Computer
Rosebank College
Benoni 03.2013 - 09.2013
Skills
Store opening/closing procedures
undefinedTimeline
Head Cashier
Sportsmans Warehouse
03.2019 - 04.2022
Receiving Supervisor
Sportsmans Warehouse
08.2016 - 02.2019
Customer Care Officer
Sportsmans Warehouse
01.2016 - 07.2016
Cashier
Sportsmans Warehouse
05.2014 - 02.2016
Certificate - MS Office Computer
Rosebank College
03.2013 - 09.2013
Certificate - Secretarial Studies And Office Administration
Rosebank College
03.2010 - 09.2010
Grade 12 - English,Afrikaans,Biology,Mathematics,Geography,Ph
Eureka High School
01.2002 - 12.2007
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