Tshepiso Mabote
Vosloorus
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
KFC
05.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Certificate - Generic Management
Ekurhuleni West College
Germiston 04.2013
Skills
- Drawer Management
- Customer Service
- Merchandise Restocking
- Payment Collection
- Cash Management
- Product Knowledge
- Computer literacy
- Excellent communication
- Strong numeracy
- Interpersonal skills
- Customer focus
- Positive attitude
- Conflict resolution
- Sales techniques
- Customer Relations
- Customer Assistance
- Microsoft Office
- Customer Service and Assistance
- Customer Complaint Resolution
- Sales and Promotions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Cashier
KFC
05.2023 - Current
Certificate - Generic Management
Ekurhuleni West College
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