Tshepiso Lejakane
Customer Service
9572 Tshwanelo Street, Evaton West,EVATON
Summary
I currently work as a Hair Braider at a beauty salon. My responsibility is helping clients achieve their desired hairstyles that suit their budget, facial features and lifestyles. I also recommend to them any new hair trends worth trying.
Before the current post, I had also worked a Shop Assistant where I gained valuable experience in interacting with customers and providing an enjoyable customer experience to encourage customer retention.
I previously worked as a Call Centre Representative at Standard Bank during training for a banking learnership. With numerous years' experience in customer service-oriented roles, I am able to work well as part of a team and also capable of working independently with minimum supervision.
I would like to join Capitec where I can apply my still set and explore further prospects for growth available within the bank. Service-oriented [Job Title] with [Number] years of experience braiding and styling natural hair. Successful at upselling and delighting customers. Exceptionally skilled in [Type] technique and style.
Overview
8
8
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Hair Braider
Rich's Hair Salon
06.2023 - Current
- Created updos for formal occasions and photography sessions.
- Created beautiful braiding styles to accentuate client faces.
- Supported and kept in touch with clients to accomplish repeat clientele.
- Recommended products to extend life of braids.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
Shop Assistant
Mr. Pierre & Agencies
02.2017 - 05.2023
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Call Centre Representative
Standard Bank
01.2016 - 01.2017
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
FET Certificate - Banking
BankSETA
Johanneburg, South Africa 04.2001 -
Bachelor of Engineering in Electronics - Electrical, Electronics And Communications Engineering
National University of Lesotho
Maseru, Lesotho 04.2001 -
Timeline
Hair Braider
Rich's Hair Salon
06.2023 - Current
Shop Assistant
Mr. Pierre & Agencies
02.2017 - 05.2023
Call Centre Representative
Standard Bank
01.2016 - 01.2017
FET Certificate - Banking
BankSETA
04.2001 -
Bachelor of Engineering in Electronics - Electrical, Electronics And Communications Engineering
National University of Lesotho
04.2001 -
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Customer Service
Communication
Teamwork
Sales
Call handling
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPersonal development programsCareer advancementPaid sick leavePaid time offWork from home optionStock Options / Equity / Profit SharingTeam Building / Company RetreatsFlexible work hoursAccomplishments
-One of top four final year students selected for industrial attachment at Hochschule Anhalt in Germany.
-Successful completion of Banking Learnership.
Certification
CogLab