Tshepiso Dibetswa
Customer Liaison Officer
Johannesburg
Summary
I completed my matric at Lakeside secondary school at 2011 and I went to study at University of North west Vaal campus I was studying Pyschology and Labour relations management I unfortunately dropped out on my second year
Then I started at Standard bank 2015 November as a Learneship and obtained a Banking Certificate NQF level 5 through Cornerstone
I have experience on Both Voice Branch and Branch customer facing environment
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Customer Liaison Officer
Standard Bank
Johannesburg
10.2019 - Current
Migrating customer in branch
Assisting UBs with queries
Card colletion desk
Digital Registrations
Identifying Sales/leads
Digital Consultant
Standard Bank
Johannesburg
10.2018 - 09.2019
Assisted customers with all Standard Bank Self-Service platforms including: Standard bank App| Shyft App| Kidz Banking app(discontinued) | Varsity Vibe| My360 App|
Identifying Lead/sales
Migrating customers in branch to ATMs or Self-service
Self- Service Banker
Standard bank
Johannesburg
11.2015 - 09.2018
Assisted Customer with Internet banking/Mobile app/USSD registrations and queries
Education
No Degree - Matric
Lakeside Secondary School
Johannesburg 04.2001 -
Skills
Matric/Grade12
Cornerstone: Banking Certificate
Certification
Banking Certificate NQF level 5
Timeline
Customer Liaison Officer
Standard Bank
10.2019 - Current
Digital Consultant
Standard Bank
10.2018 - 09.2019
Banking Certificate NQF level 5
11-2016
Self- Service Banker
Standard bank
11.2015 - 09.2018
No Degree - Matric
Lakeside Secondary School
04.2001 -