Tshepho Matlala

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Ensured compliance with relevant financial regulations and legislation in all credit control activities.
• Optimized workflow efficiency through the implementation of advanced software tools, enabling faster invoice processing and dispute resolution times.

• Reached out to customers to check on payments and convey options.
• Establish and build both internal and external relationships
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Manage customers reconciliations as well as payments allocations.
• Communicate with relevant internal departments to facilitate timely processing of invoices to prevent negative impact to the business
• Preparing credit notes and re-invoice as part of query resolution process, ensuring that adjustments are accurately reflected on the accounts even before statements are sent out.
• Client visits where necessary also as part of query resolution in order for payments to be effected to reduce bad debt and maximise revenue.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Performed checks of customer creditworthiness and current situations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.

• Successfully reduced debtor days through implementation of strict payment deadlines, clear communication with customers, and persistent follow-up on past due accounts.
• Created a system for early identification of problematic accounts, enabling swift action to minimize potential losses from bad debts.
• Collaborated closely with other departments – such as Sales or Customer Service – to resolve billing issues promptly and prevent future occurrences.
• Enhanced cash flow for the company through diligent management of outstanding invoices and efficient debt recovery efforts.

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Performed checks of customer creditworthiness and current situations.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.

*Collecting of outstanding monies
*Tracing uncontactable clients
*Timeous processing and allocation of monies
collected to the correct customer accounts
*Hands on problems and query resolution in
order to maximise collections minimiz overdue
balances

*Handling corporate accounts
*Supervise 10 credit controllers
*Ensure that monthly campaign are loaded
onto the system
*Managing productivity_ accounts worked,
number of ptp made per day, coaching and
daily stats monitoring and performance
reporting.
*Reconciliation of age analysis with general
ledger
*Review of daily bank balances and
processing of inter-account transfer
Using tracing tools such as:
Itc ,Experian,xds Hogan(online FNB system)
Processing manual debit orders
Processing refunds to clients
Issuing settlement letters and letter of demand
Making team’s daily stats and doing the
financials
Maintaining high level of customer service to our clients

• Strengthened interdepartmental relationships between finance, sales, operations, and logistics departments to ensure seamless client interactions throughout the order-to-cash cycle.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Worked with both internal and external users to create detailed financial reports.
• Increased collection rates through proactive account management and regular follow-ups with clients.