Image Consulting
Tshepang Caroline Masuku
Executive Personal Assistance
Johannesburg
Summary
Dynamic professional with extensive experience in executive support, specializing in calendar management, travel coordination, and confidential communication. Committed to team collaboration and achieving results while adapting seamlessly to changing needs with a proactive approach. Proficient in Microsoft Office Suite, project management, and event planning, effectively managing executive schedules and communications. Known for exceptional organizational skills that streamline processes, ensure timely task completion, and maintain confidentiality while fostering productive relationships with executives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Personal Assistant
ERWAT (Ekurhuleni Water Care Company)
06.2023 - Current
- Managed executives’ diaries, coordinated and scheduled meetings, and arranged travel and accommodation in line with company procedures.
- Handled all incoming and outgoing correspondence, ensuring timely responses to client and internal requests.
- Prepared agendas, reports, presentations, and official documents to company standards, including ad hoc and routine reporting.
- Took and distributed accurate meeting minutes; maintained organised filing systems (digital and physical) for easy retrieval of project documentation.
- Oversaw office operations, including supply inventory, vendor relations, and facilities management.
- Liaised with internal teams and external stakeholders, fostering strong professional relationships to support project delivery.
- Planned and coordinated events, functions, and special projects for senior management and board members.
- Implemented time management and communication processes to improve executive productivity and operational efficiency.
- Maintained and updated confidential records and databases, ensuring accuracy and compliance.
Administration Officer
ERWAT (Ekurhuleni Water Care Company)
11.2022 - 05.2023
- Provide dedicated administrative support to projects and the department.
- Create new projects files, which will include all supporting documentation for audit purposes and general record keeping.
- Filing and maintain data/reports and documents as per IPAP procedures to ensure that it is readily available.
- Ensure that all project management documentation is stored in central repository.
- Provide a general office support function by copying & scanning documents according to the managers and administrative needs.
- Assist project team in circulating of Bid specification document and taking the bid specification to SCM for approval, follow up on bid specification within departments.
- Plan, organize, selling bid documents, minute taking and support at briefings meetings.
- Prepare and take minutes for departmental and unit meetings and prepare documentation and reports for various levels of Management.
- Ensure register for closing projects has been prepared and technicians sign off, when colleting the documentation.
- Administration
Assistant Office Manager
Moila Hosting
01.2021 - 10.2022
- Establish and maintain Service Level Agreements with related suppliers
- Maintain database of all suppliers
- Maintain assets register
- Ensure all office related agreements are up to date and in place
- Maintenance and upkeep of office space
- Maintenance of all service and equipment suppliers (fax machines, printers, coffee machines, kitchen equipment, cleaners, flowers. etc.) and arrange regular professional maintenance
- Oversee to the full function of the telephone system, i.e. ordering, installation and maintenance etc.
- Arrange insurance for all assets where applicable
- All office related procurement activities
- Follow-up on payments
- Managing and establishing all office related procedures and protocols
- Obtain & process quotes
- Purchasing of perishables and cleaning products
- Maintain filing system
- General Business Administration and Office Management
- Managing Field Sales Agents
- Assist in the distribution of products for various product providers
- Product Training
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Office Duty Manager
City Lodge Hotel Group
06.2018 - 02.2020
- Front Office Coordinator / Relief Duty Manager
- City Lodge Hotel Sandton, Katherine Street, 3 STAR | Sandton, Gauteng
- Acknowledge customer issues and resolved their problems quickly and efficiently.
- Collaborated with Housekeeping Food Beverage and Maintenance to plan, develop and implement, special events and day-to-day projects.
- Collaborated with colleagues to discuss market information and strategies.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Facilitated the implementation of the WOW campaign by communicating objectives across clients, teams, and departments, assigning multi-phase activities to appropriate personnel, and coordinating timelines to ensure a successful launch.
- Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone, and setting appointments.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained effective communication between all hotel departments for optimal interdepartmental collaboration and overall operation efficiency.
Reception / Night Auditor
City Lodge Hotel Group
10.2014 - 06.2018
- Receptionist/Night Auditor
- City Lodge Hotel Sandton, Katherine Street,3 STAR HOTEL | Sandton, Gauteng
- Welcoming guests to the hotel in a polite, friendly, and helpful manner.
- Dealing with late arrivals and assisting with early checkouts.
- Check out departing guests using the hotel's accounting system.
- Taking payment from guests in the form of cash or credit cards.
- Being a point of contact for guests should they have any queries.
- Arranging for brief tours of the hotel's rooms and facilities.
- Operating switchboard and directing calls appropriately.
- Dealing with and resolving customer complaints.
- Checking function sheets.
- Keeping up to date on all hotel products, services, pricing & promotional offers.
- Completing the night auditing procedures with accuracy and attention to detail.
- Maximize sales revenues through up-selling and marketing programs.
- Provide information and literature about the hotel in person and via telephone
- Lead the Employee “I’m Kind” Campaign to create better working environments among employees.
Education
Project Management -
University of Cape Town / Get Smarter
08.2025
FOC / Duty Manager - Hospitality
City and Guilds
01.2019
Diploma - Hospitality Reception Administration
Frontline Hospitality Training College
01.2014
Grade 12 - English, Afrikaans, Biology, Physical Science, Computer Application Technology, Math Literacy, Life Orientation
Dowerglen Highschool
01.2008
Skills
Executive support
Certification
Elementary course, Fire Team Course, Hazmat S.O.A.R, Employee Health & Safety Training Course II, MS – Excel, National First Aid Level 2, Introduction to Personal Computers and Windows 95/98/NT MS Word 2000 Proficient, MS Outlook 2000, MS Excel 2000 Expect, Supervisory Development Programme, Interpersonal Communication Skills, Event Management, Effective Meeting Skills, Time and Priority Management, Travel Arrangements, Office Management, Basic Financial Management, Financial Management for Non Financial employees, Professional Business Writing Skills, Interpersonal; Communication, Self Empowerment course, Attendance Certificate in PR Development, Attendance Certificate in Project Management
References
Emmanuel Khomela
Executive Manager
27 82 524 7548
Interests
Podcast
I dedicate a significant amount of time to personal development and staying updated on the latest technology to optimise both my productivity and career growth. One of my favourite podcasts is The Diary of a CEO, as it offers a broad range of insights into discovering and unlocking one’s true potential.
Timeline
Executive Personal Assistant
ERWAT (Ekurhuleni Water Care Company)
06.2023 - Current
Administration Officer
ERWAT (Ekurhuleni Water Care Company)
11.2022 - 05.2023
Assistant Office Manager
Moila Hosting
01.2021 - 10.2022
Front Office Duty Manager
City Lodge Hotel Group
06.2018 - 02.2020
Reception / Night Auditor
City Lodge Hotel Group
10.2014 - 06.2018
FOC / Duty Manager - Hospitality
City and Guilds
Diploma - Hospitality Reception Administration
Frontline Hospitality Training College
Grade 12 - English, Afrikaans, Biology, Physical Science, Computer Application Technology, Math Literacy, Life Orientation
Dowerglen Highschool
Project Management -
University of Cape Town / Get Smarter
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