Tshepang Bennedict Ramatla
Summary
Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 1year of experience in similar roles. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 6 months of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Junior Solutions Architect
Vodacom
02.2023 - 01.2024
- Bridged gaps in legacy systems with modernized solutions that increased overall efficiency while maintaining compatibility with existing workflows.
- Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
- Enhanced application performance by integrating cloud technologies.
- Worked with developers and engineers to realize technological solutions.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Organized and led tech talks within the organization, sharing knowledge and sparking discussions around new technologies and best practices.
- Design High Level Diagram Solution (HLD) on MS Visio.
- Create and Update quotes in Siebel system.
- Do feasibility for network coverage using Afri-gis system.
- Provide solutions to analyzed business problems.
- Make use of Outlook for business E-mails.
- Billing a customer.
- Writing Proposals.
Junior IT Support Technician
Motheo TVET College
08.2022 - 02.2023
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Install CCTV camera
- Daily monitoring and maintenance of the server room
- Maintenance of staff PC's, laptops, printers, gadgets, etc. (Hardware replacements,software updates)
- Installation and daily management of Mikrotik routers
- Printing of student cards
- Lab preparations (175 PC's) for internal assessments and final exams
- Offer technical support during internal assessments and final exams
- Installation and management of IP cameras
- Management of the telephone system (MAN3000)
- Collect copier readings and make submission for processing
- Replace printer toner cartridges
- Report printer and copier issues with the copier company
Education
National Diploma - Financial Information Systems
Central University of Technology
Bloemfontein, South Africa04.2024
Certificate - Accounting Technician
Central University of Technology
Bloemfontein, South Africa08.2017
Diploma - Information Technology
Richfield Graduate Institute of Technology
Bloemfontein, South Africa06.2016
Grade 12
Strydom Secondary School
Thaba Nchu, South Africa12.2012
Skills
- Performance Optimization
- Requirements Gathering
- Integrating designs
- Solution Optimization
- Network design
- Cloud Architecture Design
- Blueprint Reading
- System Installation
- Equipment Repair
- System Troubleshooting
- Routine Inspections
- Hardware Installation
- Time Management
- Social skills
- Ethics and integrity
- Anger Management
Certification
- Optic Fibre Maintenance and Splicing
- Microsoft Certified Professional, Microsoft Certified Solutions Associate, Microsoft Certified Solutions Expert
- Drivers License - Code 10 (C1)
Languages
Afrikaans
Elementary (A2)
English
Upper intermediate (B2)
Sotho
Advanced (C1)
Tswana
Upper intermediate (B2)
Zulu
Elementary (A2)
REFERENCES
1. Gideon Lesele - Vodacom Company
Senior Solutions Architect(mentor)
gideon.lesele@vodacom.co.za
076 553 0972
2. David Matsheka - Motheo TVET College
IT Support Technician
081 520 5046
3. Lucson Sithole - Sebata Municipals
Facilitator
084 847 0547
Timeline
Junior Solutions Architect
Vodacom
02.2023 - 01.2024
Junior IT Support Technician
Motheo TVET College
08.2022 - 02.2023
National Diploma - Financial Information Systems
Central University of Technology
Certificate - Accounting Technician
Central University of Technology
Diploma - Information Technology
Richfield Graduate Institute of Technology
Grade 12
Strydom Secondary School
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