Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Work Availability
Accomplishments
Work Preference
Software
Languages
Timeline
Generic

Tshepang Tshabalala

Office Manager

Summary

Experienced administrative professional with a solid background in IT service delivery and academic operations. Proven ability to coordinate cross-functional projects, manage financial and student systems, and improve operational efficiency. Strong communicator with a track record of delivering accurate reporting, seamless stakeholder coordination, and high-impact administrative support. Well-versed in PeopleSoft, Blackboard, Office 365, and ITIL environments. Demonstrates a keen eye for detail and process improvement. Skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Administrator (Officer)

University of the Free State
01.2024 - Current
  • Manage diary, schedules, and meetings for Teaching Practice Program Director using Office 365.
  • Coordinate travel, accommodation, venue bookings, and faculty events.
  • Liaise with internal and external stakeholders to ensure smooth academic operations.
  • Handle financial processes including payments, claims, and reporting via PeopleSoft.
  • Maintain organized records and respond professionally to all queries.

Academic Process Coordinator (Officer)

University of the Free State
01.2023 - 01.2024
  • Led academic systems operations and process optimization aligned with university strategy.
  • Managed student lifecycle processes including admissions, registration, and assessments.
  • Coordinated PGCE applications and managed application assessments and selections.
  • Maintained data integrity and provided training to academic and admin staff.

IT Service Delivery Coordinator (Officer)

University of the Free State
01.2021 - 01.2023
  • Provided LMS and IT training support using Blackboard and multimedia content.
  • Created onboarding materials and managed communication channels with students.
  • Offered virtual IT support for academic technology integration projects.
  • Handled reporting, module setup, and user support on Blackboard.

Service Desk Supervisor, Team Lead, and Analyst (L1/L2)

WorleyParsons
01.2017 - 01.2021
  • Responsible for managing 50+ team members, escalated IT support, hardware/software maintenance, SLA compliance, and ticket system administration using ServiceNow, Cherwell, and other tools.

Education

Postgraduate Diploma - Project Management

Mancosa

Bachelor of Technology - IT: Communication Networks

Tshwane University of Technology

National Diploma - IT: Communication Networks

Tshwane University of Technology

Skills

Project Coordination

Certification

ITIL 4 Foundation

Personal Information

License: Code B Driver’s License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Supervised team of 50+ staff members.
  • Achieved well executed faculty events through effectively planning and coordinating events

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementHealthcare benefitsWork-life balancePersonal development programs

Software

Java

Apple Mac

IOS

Windows

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)

Timeline

Administrator (Officer)

University of the Free State
01.2024 - Current

Academic Process Coordinator (Officer)

University of the Free State
01.2023 - 01.2024

IT Service Delivery Coordinator (Officer)

University of the Free State
01.2021 - 01.2023

Service Desk Supervisor, Team Lead, and Analyst (L1/L2)

WorleyParsons
01.2017 - 01.2021

National Diploma - IT: Communication Networks

Tshwane University of Technology

Postgraduate Diploma - Project Management

Mancosa

Bachelor of Technology - IT: Communication Networks

Tshwane University of Technology
Tshepang TshabalalaOffice Manager