Java
Tshepang Tshabalala
Office Manager
Summary
Experienced administrative professional with a solid background in IT service delivery and academic operations. Proven ability to coordinate cross-functional projects, manage financial and student systems, and improve operational efficiency. Strong communicator with a track record of delivering accurate reporting, seamless stakeholder coordination, and high-impact administrative support. Well-versed in PeopleSoft, Blackboard, Office 365, and ITIL environments. Demonstrates a keen eye for detail and process improvement. Skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Administrator (Officer)
University of the Free State
01.2024 - Current
- Manage diary, schedules, and meetings for Teaching Practice Program Director using Office 365.
- Coordinate travel, accommodation, venue bookings, and faculty events.
- Liaise with internal and external stakeholders to ensure smooth academic operations.
- Handle financial processes including payments, claims, and reporting via PeopleSoft.
- Maintain organized records and respond professionally to all queries.
Academic Process Coordinator (Officer)
University of the Free State
01.2023 - 01.2024
- Led academic systems operations and process optimization aligned with university strategy.
- Managed student lifecycle processes including admissions, registration, and assessments.
- Coordinated PGCE applications and managed application assessments and selections.
- Maintained data integrity and provided training to academic and admin staff.
IT Service Delivery Coordinator (Officer)
University of the Free State
01.2021 - 01.2023
- Provided LMS and IT training support using Blackboard and multimedia content.
- Created onboarding materials and managed communication channels with students.
- Offered virtual IT support for academic technology integration projects.
- Handled reporting, module setup, and user support on Blackboard.
Service Desk Supervisor, Team Lead, and Analyst (L1/L2)
WorleyParsons
01.2017 - 01.2021
- Responsible for managing 50+ team members, escalated IT support, hardware/software maintenance, SLA compliance, and ticket system administration using ServiceNow, Cherwell, and other tools.
Education
Postgraduate Diploma - Project Management
Mancosa
Bachelor of Technology - IT: Communication Networks
Tshwane University of Technology
National Diploma - IT: Communication Networks
Tshwane University of Technology
Skills
Project Coordination
Reporting
Academic Support
Administrative Support
Financial Administration
PeopleSoft
IT Systems
Helpdesk Operations
Event Planning
Scheduling
Service Desk Supervision
Blackboard Support
LMS Support
Stakeholder Communication
Microsoft Office Suite
Power Automate
Intune
SharePoint Online
SharePoint On-Prem
PeopleSoft Finance
PeopleSoft Campus Solutions
Active Directory
Azure
Exchange
SCCM
Ticketing Systems
ServiceNow
Cherwell
Remedy
Windows 7
Windows 10
Antivirus
Group Policies
PowerShell
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Attention to detail
Recordkeeping and file management
Staff management
Office management
Documentation and reporting
Schedule coordination
Team collaboration
Information management
Timesheet processing
Technical support
Travel coordination
Meeting facilitation
Travel arrangements
Expense reporting
Project management
Resourceful and analytical
Budget management
Leadership
Reporting and documentation
Certification
ITIL 4 Foundation
Personal Information
License: Code B Driver’s License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 50+ staff members.
- Achieved well executed faculty events through effectively planning and coordinating events
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork-life balancePersonal development programsSoftware
Apple Mac
IOS
Windows
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Timeline
Administrator (Officer)
University of the Free State
01.2024 - Current
Academic Process Coordinator (Officer)
University of the Free State
01.2023 - 01.2024
IT Service Delivery Coordinator (Officer)
University of the Free State
01.2021 - 01.2023
Service Desk Supervisor, Team Lead, and Analyst (L1/L2)
WorleyParsons
01.2017 - 01.2021
National Diploma - IT: Communication Networks
Tshwane University of Technology
Postgraduate Diploma - Project Management
Mancosa
Bachelor of Technology - IT: Communication Networks
Tshwane University of Technology