Tshepang Shebi
Johannesburg
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction at Kantar Research Surveys. Skilled in problem-solving and call center operations, I adaptly managed high call volumes, reducing hold times by mastering software systems. My ability to resolve escalated issues ensured client satisfaction, showcasing my customer support expertise and operational efficiency.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Kantar Research Surveys
08.2013 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Certificate - Call Centre Operations
Kantar Research Surveys(learnership)
09.2021
Matric - Physical Sciences
G. S Phoi High School
Mafikeng 12.2011
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Operations
Timeline
Call Center Representative
Kantar Research Surveys
08.2013 - 09.2022
Certificate - Call Centre Operations
Kantar Research Surveys(learnership)
Matric - Physical Sciences
G. S Phoi High School
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