TSHEPANG MOSOBELA

providing Technical services on contractual basis

• performing network cable installations
• Improving existing networks by way of topology modification
• repairing and building Operating system after system failures
• Data recovery and back up
• desktop and laptop repairs and upgrades
• collaboration with existing tech centered businesses
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and cameras.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

My Position in IT support encompasses a wide spectrum of information technology responsibilities. From Network troubleshooting and upkeep all the way to hardware repairs and software troubleshooting in combination with comprehensive support for users.

• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Provided timely IT support via phone, email, and in-person interactions, enhancing user satisfaction.
• Installation and upgrading of 400+ computers, a meticulous operation that involves imaging and physically installing desktops(CloneZilla, OS, Security measure (deep freeze).
• Commonly used software : Wireshark, PuTTY, deep freeze, help desk plus and related terminals
• Ensuring that license servers for critical software are functioning to achieve seamless flow of work operations.
• Local and remote desktop support for staff members and student facilities.
• Collaborated with cross-functional teams to implement system upgrades and enhance network performance.
• Developed troubleshooting guides and documentation to streamline support processes for future reference.
• Monitored system performance metrics to identify areas for improvement and optimize operations.
• Assisted in the integration of new technologies, aligning IT services with institutional goals and objectives.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Employed remote support tools effectively for efficient troubleshooting of offsite issues.
• Collaborated with cross-functional teams to develop and implement IT solutions.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ethernet.
• Reduced support tickets through proactive maintenance of hardware, software, and systems.
• Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
• Used ticketing systems to manage and process support actions and requests.
• Installed, configured and maintained computer systems and network connections (500+ Computers).
• Tested new software and hardware prior to deployment.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed and configured operating systems and applications.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Created user accounts and assigned permissions.
• Maintained servers and systems to keep networks fully operational during peak periods.

• Delivery Driver Responsibilities
• - Ensured timely and accurate parcel/food deliveries while providing excellent customer service.
• - Navigated efficiently through routes to maximize speed and maintain parcel quality.
• - Handled orders with care, ensuring proper packaging and safe transport.
• - Managed transactions and communicated with customers to resolve any delivery issues.
• - Maintained a professional and friendly attitude, enhancing the customer experience.

• Fitness Instructor Responsibilities:
• Led engaging and goal-oriented workout sessions for clients of all fitness levels.
• Provided motivation, guidance, and education on proper exercise techniques.
• Created personalized fitness plans, adapting them to client progress.
• Fostered a positive and inclusive training environment.
• Salesman Responsibilities:
• Built strong customer relationships and provided tailored product recommendations.
• Effectively communicated product benefits and handled objections with confidence.
• Met and exceeded sales targets through strategic upselling and negotiation.
• Managed transactions, resolved customer inquiries, and ensured a smooth sales process