TSHEPANG MOSHIDI
WAITERING/ CLERK
35507 MOLAHLEGI STREET MAMELODI EAST PRETORIA
Summary
Dynamic and results-driven professional with extensive experience at Takealot.com, excelling in administrative support and customer satisfaction. Proven ability to enhance operational efficiency and resolve customer issues with exceptional communication skills. Recognized for maintaining organized filing systems and ensuring timely parcel handling, contributing to a seamless customer experience. i am a dedicated and hardworking professional with a strong sense of responsibility ,guided by honesty ,integrity and respect . i take pride in my ability to perform well under pressure ,whether working independently or as part of a team . high level of self -confidence, i approach every challenge with determination and resilience. my experience spans a range of essential skills , including effective communication, exceptional customer service , reliable cash handling .i have a solid background in the food and beverage industry .my commitment to deliver quality service and creating positive experience for customer is at the core of my professional approach
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Clerk
Takealot.com
Garsfontein Parkview South Africa (Remote)
11.2024 - Current
- Opening the store early as much as we can for best customer service and it help to keep the flow for the day
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Doing stock taking early for customers to come and collect their orders
- parcel handling and insuring is being handout to the right customer
- Taking calls and helping customers with any issues they face on their mobile app
- contacting help line for customer assistance with any problem is beyond my duties
Head Waiter
BLACK BEAN CORNER COFFEE
Garsfontein PARKVIEW South Africa (Remote)
04.2021 - 10.2024
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Solving problems between customers and waiters
- preparation of cutlery and cleaning all resource we need
- insuring time management is being followed by every stuff member
- Taking bills to customers and handling cash day bay day
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
MOKEBE SENIOR SCHOOL
MPUMALANGA SENOTLELO 04.2001 -
Skills
good communication is a best key for any customer
Administrative support
Administrative task
File maintenance
Telephone etiquette
Customer satisfaction
providing best customer service ever for great benefit of the branch
parcel assigning to the correct storage at the right time
always remaining calm when helping customers no matter how they get angry by any issue
Good time management and always responsible and reliable
always available when needed and willing to learn as much as i can
always kind to other people and my stuff members to make things easier for them to conduct me where is needed
Additional Information
Hello
kindly note i am hardworking person with a sense of responsibility honest and respect ability to work under pressure and ability to work individually of in a team with high self confidence
Certification
Matric certificate
soccer
Hello
kindly note soccer is the only thing that keep me busy away from bad habits
Timeline
Clerk
Takealot.com
11.2024 - Current
Head Waiter
BLACK BEAN CORNER COFFEE
04.2021 - 10.2024
Matric certificate
11-2019
High School Diploma -
MOKEBE SENIOR SCHOOL
04.2001 -