Summary
Overview
Work History
Education
Skills
Additional Information
Certification
soccer
Timeline
Generic

TSHEPANG MOSHIDI

WAITERING/ CLERK
35507 MOLAHLEGI STREET MAMELODI EAST PRETORIA

Summary

Dynamic and results-driven professional with extensive experience at Takealot.com, excelling in administrative support and customer satisfaction. Proven ability to enhance operational efficiency and resolve customer issues with exceptional communication skills. Recognized for maintaining organized filing systems and ensuring timely parcel handling, contributing to a seamless customer experience. i am a dedicated and hardworking professional with a strong sense of responsibility ,guided by honesty ,integrity and respect . i take pride in my ability to perform well under pressure ,whether working independently or as part of a team . high level of self -confidence, i approach every challenge with determination and resilience. my experience spans a range of essential skills , including effective communication, exceptional customer service , reliable cash handling .i have a solid background in the food and beverage industry .my commitment to deliver quality service and creating positive experience for customer is at the core of my professional approach

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Clerk

Takealot.com
11.2024 - Current
  • Opening the store early as much as we can for best customer service and it help to keep the flow for the day
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Doing stock taking early for customers to come and collect their orders
  • parcel handling and insuring is being handout to the right customer
  • Taking calls and helping customers with any issues they face on their mobile app
  • contacting help line for customer assistance with any problem is beyond my duties

Head Waiter

BLACK BEAN CORNER COFFEE
04.2021 - 10.2024
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Solving problems between customers and waiters
  • preparation of cutlery and cleaning all resource we need
  • insuring time management is being followed by every stuff member
  • Taking bills to customers and handling cash day bay day
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

MOKEBE SENIOR SCHOOL
MPUMALANGA SENOTLELO
04.2001 -

Skills

good communication is a best key for any customer

Additional Information

Hello

kindly note i am hardworking person with a sense of responsibility honest and respect ability to work under pressure and ability to work individually of in a team with high self confidence










Certification

Matric certificate

soccer

Hello 

kindly note soccer is the only thing that keep me busy away from bad habits

Timeline

Clerk

Takealot.com
11.2024 - Current

Head Waiter

BLACK BEAN CORNER COFFEE
04.2021 - 10.2024

Matric certificate

11-2019

High School Diploma -

MOKEBE SENIOR SCHOOL
04.2001 -

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TSHEPANG MOSHIDIWAITERING/ CLERK