Tshenolo Malatji
Order Management Administrator
Pretoria,GP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Order Management Administrator
Roan Systems
Centurion (0157), Gauteng
12.2021 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Sourcing pricing and quoting clients.
- Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate order flow.
- Monitoring individual backlog to ensure timely and accurate entry of all orders.
- Manage communication with the sales department and process all customer orders and shipment of products and ensure optimal practices for all processes.
- Prepare and update various sales & purchase orders through BPO system and provide updates on all orders.
- Monitor all vendor performance and evaluate all orders and provide all required approvals. -Prepare back-order reports on a daily basis.
- Manage orders in transit and provide updates to relevant. stakeholders
- Resolve all customer & supplier queries.
- Provide an interface with the finance department and manage all contracting processes and manage all incoming purchase orders from various email locations.
- Monitor and process all returns according to financial requirements and ensure compliance.
- Cooperation with the finance department to resolve invoices and pricing issues.
- Process credit notes and RTS.
Business Development Administrator
Roan Systems
Centurion (0157), Gauteng
01.2019 - 11.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Providing administration support to the Product Manager and Business Development unit and supporting the team to meet targets
- Maintaining employer and other filing systems (electronic and manual). -Dealing with incoming inquiries from customers & service standards are maintained.
- Supporting business development team with recording dealer’s information and business via CRM systems and other systems where appropriate.
- Managing sales email inbox and assigning leads to the relevant product managers.
- Distributing marketing material and quoting and invoicing clients
- Worked with existing customers to increase purchases of products and services.
- Devised effective marketing, sales and other promotional initiatives.
- Collaborated with sales and marketing departments to support project rollout.
- Consulted with product development teams to enhance products based on customer interest data.
Financial Services Stores Rep
Woolworths Financial Services
Pretoria, Gauteng
08.2016 - 04.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared variety of different written communications, reports and documents.
- Assisting the store in achieving sales -targets, increase customer base through marketing and promotion of products.
- Delivering a value-aligned customer experience of WFS in store.
- Ensuring compliance with new account opening procedures in respect of, FICA, POPI, FAIS.
- Ensuring compliances with anti-fraud controls e.g. customer authentication, ID scanning.
- Escalating queries, where appropriate, to head office or store management.
- Performing administrative and compliance duties related to the provision of financial services within the store
Education
High School Diploma -
Voortrekkerhoogte High School
Pretoria 01.2010 - 12.2010
Bachelor of Arts - Criminology
University of South Africa
Pretoria 01.2018 - 12.2020
Higher Certificate Criminal Justice
University of South Africa
Pretoria 01.2017 - 12.2017
Skills
Order management system knowledge
Purchase order management
Order process management
Customer service
Good communication skills
Problem-solving skills
Time management skills
CRM
Microsoft office
BPO
Pipedrive
Reference
Cindy Inama, Procurement Officer, Roan Systems
065 556-7600 - Cindyi@roan.co.za
Sekela Malabata, Team Leader, Woolworths Financial Services
073 177-4754 - sekela@wfs.co.za
Charmaine Mqilinqwa, Logistics Manager, Roan Systems
078 825-2782 - charmainem@roan.co.za
Timeline
Order Management Administrator
Roan Systems
12.2021 - Current
Business Development Administrator
Roan Systems
01.2019 - 11.2021
Bachelor of Arts - Criminology
University of South Africa
01.2018 - 12.2020
Higher Certificate Criminal Justice
University of South Africa
01.2017 - 12.2017
Financial Services Stores Rep
Woolworths Financial Services
08.2016 - 04.2018
High School Diploma -
Voortrekkerhoogte High School
01.2010 - 12.2010