Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tshego Pearl Pakeng

Tshego Pearl Pakeng

Senior Administrator
78 Khudu Street, Atteredgeville

Summary

Dynamic and results-driven professional with extensive experience at WeBuyCars, excelling in customer service and reception management. Proven ability to resolve inquiries efficiently while enhancing company image through effective communication and problem-solving skills. Proficient in Microsoft Office, demonstrating strong time management and teamwork capabilities.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Receptionist Administrator

WezbuyCars
10.2018 - 02.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Use of intercom

Call Centre Agent

WeBuyCars
01.2017 - 09.2018
  • Handle customer inquiries and resolve complaints promptly and efficiently
  • Transferring lines directly to the sales executives for sales purposes
  • Responding to clients enquirie via email
  • Recording done deals for the month

Call Cantre Agent

McCartht Callacar
02.2013 - 12.2016
  • Handle incoming calls from customers to sales executives for sales purposes
  • Cold calling clients about the special the dealership is running about vehicle
  • Follow up on customer for re sale and record done deals for the month
  • Sending vehicle enquiry to the dealerships for sales purposes

Education

High School Diploma - General Subjects

Botse Botse High School
Gauteng, Soshanguve
01-2017

High School Diploma - Certificate in OPC Computer

MSC College
Pretoria Central
01-2009

Skills

Reception management

Quick learning

Team player

Time management

Proficient in Microsoft office

Customer service

Telephone etiquette

Good communication

Problem solving

Timeline

Receptionist Administrator

WezbuyCars
10.2018 - 02.2022

Call Centre Agent

WeBuyCars
01.2017 - 09.2018

Call Cantre Agent

McCartht Callacar
02.2013 - 12.2016

High School Diploma - General Subjects

Botse Botse High School

High School Diploma - Certificate in OPC Computer

MSC College
Tshego Pearl PakengSenior Administrator