Tshegofatso Lorraine Senona
Cape Town
Summary
Detail-oriented AWS customer support associate with extensive experience in programming. Skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.
Overview
1
1
year of professional experience
Work History
Cloud Support Associate
Amazon Web Services
Cape Town
02.2023 - Current
- Provide feedback to internal AWS teams on how customers use services
- Apply advanced troubleshooting techniques to provide unique solutions to customers' varied needs
- Interact and collaborate with leading technologists around the world
- Assist external/internal users of the client's technical products or services
- Discuss radical new approaches to automate operational issues
- Design and build the operational scalability that sustains the platform's remarkable growth
- Master at AWS Services platform diagnosis, response, measurement, and automation
- Deep dive to root cause a customer issue, or investigate why a metric is trending the wrong way
- Participate in all phases of the development of a large distributed system
- Own and efficiently manage all assigned tasks and on-call duties
Software Developer Trainee
CSIR
Pretoria
08.2022 - 01.2023
- Software design and coding.
- Attending and contributing to company development meetings.
- Learning the codebase and improving coding skills.
- Writing and maintaining code.
- Working on minor bug fixes.
- Gathering information from consumers about program functionality.
- Writing reports.
Education
Diploma - Computer Science
Tshwane University Of Technology
Pretoria 09.2023
N1-N6 - Technical Electrical Engineering
Tshwane North College
Pretoria06.2018
Matric - Mathematics And Physical Sciences
Micha-Kgasi Hight School
North West12.2013
Skills
- Microsoft Office proficiency
- Customer Obsessed
- Strong attention to detail
- Self-starter
- Ability to work well under pressure and in fast paced environment
- Strong oral and written communication skills
Timeline
Cloud Support Associate
Amazon Web Services
02.2023 - Current
Software Developer Trainee
CSIR
08.2022 - 01.2023
Diploma - Computer Science
Tshwane University Of Technology
N1-N6 - Technical Electrical Engineering
Tshwane North College
Matric - Mathematics And Physical Sciences
Micha-Kgasi Hight School
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