TSHEGOFATSO JASON MATABANE

• Streamlined call center operations by managing high call volumes while maintaining accuracy and focus in a fast-paced environment.
• Increased customer satisfaction scores by promptly resolving inquiries, concerns, and service requests with professionalism and efficiency.
• De-escalated challenging situations through active listening and empathy, turning potential conflicts into positive customer outcomes.
• Surpassed daily performance targets, consistently ranking among top performers in productivity, call resolution, and customer feedback.
• Supported hundreds of customers daily with a solution-oriented mindset and a strong commitment to service excellence.
• Leveraged CRM tools (e.g., [insert CRM software, if known]) to document interactions, monitor open cases, and ensure timely issue resolution.

• Conduct vehicle presentations highlighting features and warranty benefits
• Address customer inquiries on specifications, financing options, and the purchasing process
• Provide educational test drives to enhance customer understanding
• Negotiate pricing and trade-in agreements
• Collaborate with finance to streamline purchases
• Maintain client relationships through consistent follow-up

• Managed inventory for an online female clothing store, ensuring optimal stock levels
• Allocated materials and accessories to production teams to improve workflow efficiency
• Maintained accurate records of inventory and production assignments
• Oversaw packaging and shipment, achieving high standards of fulfillment and satisfaction
• Drove in-store sales and promotional initiatives
• Delivered personalized customer service and managed transactions

• Provided in-store customer assistance and support
• Maintained stock organization and assisted with inventory control
• Processed sales transactions accurately