Tshegofatso Innontia Letsholo

Deal with order issues and resolve discrepancies in production metrics • Deal with old orders( cancel fixed line orders older than 7 days) • Follow up and provide feedback on fixed line orders to store agents and customers • Ensure customers data integrity • Resolve customer queries and provide high level customer support • Report repetitive noncompliance BVS and Vdocs per agent • Perform change requests to customer orders, contracts or accounts details

Que management • Handle high level escalations • After sales service • Customer complain escalations • Resolving stuck orders on system

Computer Systems (CRM,ARIA(POS) AMDOCS ● Dealing with customer queries face to face ● Sales ● New lines and Upgrades of contracts ● Meeting monthly Target ● Greeting customers who enter the shop ● Assisting shoppers to find the products they are looking for Being responsible for processing cash and card payments and Being responsible for keeping the store neat and tidy.

Computer skills ● Dealing with customer queries face to face ● Dealing with customer queries telephonically ● General administration ● Sales ● New lines and Upgrades of contracts ● Meeting monthly Target ● Greeting customers who enter the shop ● Be involved in stock control (i.e. stock take) ● Assisting shoppers to find the products they are looking for Being responsible for processing cash and card payments

Greeting customers who enter the shop ● Be involved in stock control (i.e. stock take) ● Assisting shoppers to find the products they are looking for ● Being responsible for processing cash and card payments ● Stocking shelves with merchandise ● Answering queries from customers ● Reporting discrepancies and problems to the supervisor ● Giving advice and guidance on product selection to customers ● Balancing cash registers with receipts ● Dealing with customer refunds ● Keeping the store tidy and clean, this includes mopping and dusting ● Responsible dealing with customer complaints ● Working within established guidelines, particularly with brands ● Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc. ● Receiving and storing the delivery of stock