Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Tshegofatso Innontia Letsholo

Potchefstroom

Summary

WORK EXPERIENCE I am driven by new challenges and by continuous improvements within my work. I would liketo apply myself in an environment where I would have opportunities for further. growth, self-development, exciting challenges, job stability, as well as involvement in all company activities. Customer Retention Documentation & Administration Troubleshooting on processing orders 2022 – Till date Training Facilitator Bluetech retail Systems Training (Mobile CRM, NGN CRM Fixed Line, Vdoc’s, Kiss flow, Aria) Face to Face Product training - recruit Training, Fixed Line product and Induction Training Soft Skills Training – Conflict Management and Selling Skills TTT (Train the Trainer) – Telkom campaign Products (Summer campaign, Winter campaign, Switch and Save) Content Creation - Tik Tok Videos, updating of training manuals/Content, updating of Performance assessments and Revision tests)

Overview

1
Language

Work History

Client service coordinator

Office Agent

Job overview

  • Responsible for daily Fixed and Fibre customer order tracking in an accurate, efficient, and timely manner for all online customer applications received from the store/mini store/ kiosk/ container to include the following: processing orders, checking the paperwork as per the application, confirming required documents, tracking, and troubleshooting any orders status until finalization and reconciling any orders that need corrections throughout the order fulfilment lifecycle
  • To proactively interface with other stakeholders to expedite service delivery to ensure timely execution of all aspects of the sales loop and to ensure customer satisfaction and service delivery
  • Provide Store Support (telephonic/email)
  • Validation Customer and Business applications
  • Verify Vdoc’s (commissioning – Mobile/LTE/Fixed lines)
  • Provide Customer support (telephonic/email)

Education

Hoërskool Frikkie

Grade 12
2012

University Overview

Subjects Afrikaans, English, Mathematical Literacy, Life science, Business studies, computer Application Technology, Life

Skills

  • SKILLS Ability to work and perform under pressure
  • Well organized
  • Strong detail and precision orientated
  • Eager to overcome challenges
  • Computer Literate
  • SYSTEMS KNOWLEDGE NGN CRM, ARIA, CMSS, OMS, Microsoft, CRM, Vdoc’s, Kiss
  • Flow

References

REFERENCES Bluetech Retail Bluetech Retail Back Office Supervisor Mpho Kubeka 0659081387 Bluetech Retail Training Center Manager Tracy Groenewald 0685446916 Telkom Accreditation (Facilitation) Final Accreditation Mpho Mmatloa 0614174856 Amon Mogano 081521157 Soft Skills Accreditation Mija Kruger 0685532706

Timeline

Client service coordinator

Office Agent

Hoërskool Frikkie

Grade 12

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Tshegofatso Innontia Letsholo