Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Software
Certification
Interests
Work Availability
Quote
Timeline
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Tshegofatso Gavin Magaela

Tshegofatso Gavin Magaela

Call Centre Agent
Midrand

Summary

I am a dependable and hard working individual and my qualifications match the experience and skills required by this position. I have three years of experience working as a labourer and I am familiar with the various tools used in this profession. I have great hand-eye coordination and I can learn new jobs quickly.

I have the ability to manage my time wisely and to multi-task in order to complete daily jobs in a reasonable amount of time. I have the skills to follow verbal and written directions, to perform jobs that require repetition and I have experience using a variety of different machines such as the ones used by your company.

I always put forth my best efforts to get the job done in a timely but efficient manner. I am in excellent physical condition with the ability to stand for long periods, perform heavy lifting and to work in all types of weather to perform the job required. I am self-motivated and have the ability to work without constant supervision but I can also work well as part of a team.

The enclosed resume contains a comprehensive look at my work history and skills relevant to this position and I have included references from past employers. I am confident that I am the most qualified person for this position and I am looking forward to meeting with you soon to learn more about this job and to discuss my qualifications in more detail.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Emergency Resource Officer

ER24 PTY LTD
Revonia
03.2017 - Current
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Onboarded new temps by entering employee information into systems.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day-to-day duties accurately and efficiently.

Call Center Customer Service Representative

South African Airways
Parktown, Johannesburg
02.2012 - 11.2015
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Detailed payment options and explained price, receipt and billing details to customers.

Education

High School Diploma -

Tsosoloso Ya Afrika High School
Midrand, South Africa
01.2006 - 11.2009

BED - Teaching Economice

UNISA
Pretoria. South Africa
02.2020 - Current

Skills

Computer Skills

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Accomplishments

I gained confidence from proving that I could cope with the pressures OPPORTUNITIES Demonstrate to my employer that I have had both structured management and leadership training Areas for further development I need to take more time in planning a task thoroughly before briefing my subordinates I was assessed to be composed during practical work and provided clear direction. I can call on the support of my line to give me guidance on personal development In order to build my confidence in command I need more experience of team management in different scenarios Having the opportunity to assess call and evaluate them. I can use power point for STATS for a monthly basis report to Agents. And I am able to use Outlook The company formal annual appraisal process will provide a source of guaranteed feedback Balance work and personal commitments I have 3 years Training experience as Quality Short Term Goals (next 12 months) Complete Young Managers Course in order to become eligible for engagement in complex business project

Affiliations

I am a Despatcher at ER24 PTY LTD

Additional Information

I have been developing my self at ER24 as a Quality Call Assessor

Software

CAD

AVAYA

Windows

Certification

National Senior Certificate

Interests

Reading

Cooking

Music

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can resist everything except temptation.
Oscar Wilde

Timeline

BED - Teaching Economice

UNISA
02.2020 - Current

Emergency Resource Officer

ER24 PTY LTD
03.2017 - Current

Call Center Customer Service Representative

South African Airways
02.2012 - 11.2015

High School Diploma -

Tsosoloso Ya Afrika High School
01.2006 - 11.2009
Tshegofatso Gavin MagaelaCall Centre Agent