Tshegofatso Mushi
Customer Service ,Admin, Retail ,Agent
Johannesburg,GP
Summary
Dynamic professional with a strong background in customer service and guest relations, honed at Mafadi Properties. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in cash handling and operational efficiency, consistently achieving high standards in service delivery and fostering positive community engagement.
Overview
7
7
years of professional experience
Work History
Admin and Runner
Siwedi and Associates
10.2024 - 12.2024
Ambassador, Customer Service, Agent
Mafadi Properties(Roomking)
09.2023 - 08.2024
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Doctor's Assistant and Personal Assistan
Curewise Medical Centre
01.2022 - 12.2022
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
Teacher's Assistant
Bapedi Primary School
09.2021 - 01.2022
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
Flexi Timer and Cashier
Truworths
10.2017 - 12.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate - First Aider
Netcare
Midrand, South Africa 04.2001 -
Certificate - Beauty
Beauty Therapy Training Skills
Soweto, South Africa 04.2001 -
High School Diploma -
Fons Luminis Secoundary
Soweto, South Africa 04.2001 -
Skills
Guest relations
Timeline
Admin and Runner
Siwedi and Associates
10.2024 - 12.2024
Ambassador, Customer Service, Agent
Mafadi Properties(Roomking)
09.2023 - 08.2024
Doctor's Assistant and Personal Assistan
Curewise Medical Centre
01.2022 - 12.2022
Teacher's Assistant
Bapedi Primary School
09.2021 - 01.2022
Flexi Timer and Cashier
Truworths
10.2017 - 12.2018
Certificate - First Aider
Netcare
04.2001 -
Certificate - Beauty
Beauty Therapy Training Skills
04.2001 -
High School Diploma -
Fons Luminis Secoundary
04.2001 -
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