Tshegofatso Masina
Tech & E-Commerce
Johannesburg
Summary
I am a graduate at the University of Johannesburg with a qualification in Logistics Management. I started my career working for a start-up company (Airlift Technologies) which was new in the South African Market and looking to take over the online grocery delivery space. I worked as a E-commerce Associate known as Platform Integrity for the company and ensured quality assurance across the platform working cross-functionally with Supply and Operations. I was exposed to products and tech related issues which resulted in problem-solving skills which I learned from the company. I am now at Yassir Technologies which is also a start-up company, working as a E-commerce Associate also known as Platform Integrity.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
E-Commerce Associate
Yassir Technologies
Johannesburg
10.2022 - Current
- Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Maintained working knowledge of company products, services and promotions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
E-Commerce Associate
Airlift Technologies
Johannesburg
10.2021 - 05.2022
- Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Maintained working knowledge of company products, services and promotions.
Education
Diploma - Logistics Management
University of Johannesburg
Johannesburg, South Africa 02.2018 - 11.2020
B-Tech - Logistics Management
University of Johannesburg
Johannesburg, South Africa 02.2021 - Current
Skills
Quality assurance
Package labeling
Active Listening
Flexible and Adaptable
Google Workspace
Analytical and Critical Thinking
Cultural Awareness
Attention to Detail
Excellent Communication
Critical Thinking
Decision-Making
Training and Development
[Type] Software Proficiency
Timeline
E-Commerce Associate
Yassir Technologies
10.2022 - Current
E-Commerce Associate
Airlift Technologies
10.2021 - 05.2022
B-Tech - Logistics Management
University of Johannesburg
02.2021 - Current
Diploma - Logistics Management
University of Johannesburg
02.2018 - 11.2020