Summary
Work History
Education
Skills
References
Timeline
Generic

Tshegofatso Maruping

Johannesburg

Summary

Experienced Intermediate Business Analyst with a strong background in documenting business process requirements, system analysis, and functional specification drafting. Adept at driving process optimization, performing UAT, and collaborating with stakeholders to ensure the successful implementation of business objectives in dynamic environments.

Work History

Business Process Analyst/Business Analyst

Ison Xperiences
  • Documented and mapped entire CSS Credit Solutions Services Collections Processes, enhancing operational transparency and efficiency
  • Presented mapped business processes and documentation with respective departmental stakeholders
  • Mapped new collections chat bot (Twixor WhatsApp chat bot)
  • Ran a successful Proof of Concept (POC) on the Collections Bot across the Cell C, NBA and Home choice books, resulting in an increased debtor response
  • Conducted daily data analysis on debtor data, optimizing batch processing and campaign strategies for improved collections performance
  • Crafted and deployed daily proactive message templates, fostering debtor engagement
  • Championed engagement initiatives for WhatsApp agents, facilitating effective interaction with debtors via the collections bot
  • Produced and delivered daily reports on push messages, providing actionable insights to key stakeholders
  • Perform requirements elicitation and drafted Business and Functional Requirement Specification for various projects
  • Allocated Jira items weekly, ensuring seamless task prioritization and collaboration with Tech Lead and Product Manager
  • Provided weekly updates to stakeholders on Jira items progress through development, testing, and deployment phases
  • Facilitated refinement sessions for Jira items, incorporating developer feedback to drive continuous improvement
  • Participate in daily standup, sprint planning, sprint review, and retrospective
  • Led User Acceptance Testing sessions, reviewed test cases, and test data, produced by Test Analyst.

Business Analyst

In2IT Technologies
  • Lead Business Analyst for the implementation of Oracle Cloud CX solution at the Ethekwini Municipality
  • Integration of Oracle Cloud CRM with existing legacy systems as past of Phase 1
  • Perform requirements elicitation and draft Business Requirement Specification including Non-functional Requirements, Audit and Compliance
  • Perform systems analysis and draft Functional Specification
  • Perform data analysis and draft Data Dictionary
  • Perform data analysis and compile Interface Mapping documents
  • Perform Quality Assurance for project
  • Lead User Acceptance Testing and compile Test Scenarios, Test Cases and Test Data
  • Produce UAT Log and Detailed Defect Reports to manage testing
  • Compile User Training Manuals and lead training of key users.

Junior Business Analyst

JSE Investor Services
  • Acted as the lead business analyst for the online trading platform project, researched and elicited business/ functional requirements from stakeholders
  • Appointed to conduct a gap analysis for the call center department to investigate how calls are logged and consolidated
  • Produced a functional specification document to define the new IVR Solution for the Sasol register
  • Performed data analysis on both the history and financial data sets for Sasol, Primeserv and JSE to prepare for data migration on the INSTA platform
  • Defined a new file format to import files onto pay net for the Zim Dividend EFT Payment file
  • Assisted Lead BA to prepare for the JSE Acquisition by ensuring current systems follow new JSE system guidelines
  • Drafted test case scenarios and conducted functional testing for the online trading platform and Investor Services to ensure requirements elicited corresponded with code releases from development and logged errors
  • Ensured that audit requirements are met, and information technology best practice is always adhered to
  • Day to day attended to incidents and /or user requests by logging issues on Jira and collaborating with support team to ensure issue resolution and closure as per prioritization
  • Produced a training manual on Jira and facilitated system training with users.

Business Analyst Intern

Elingo
  • Created an online survey template for the engineering team to assist with work performance and rating from clients once item has been resolved on CRM
  • Documented internal processes to enable automation
  • Created and improved current company templates
  • Mapped and documented an IVR solution for TUT
  • Conducted User Acceptance Testing
  • Facilitated a presentation on 'What is business Analysis' and 'Who stole my stuff - my midlife crisis' as part of program training
  • Shadowing the Head Business Analyst and learning about the overall Business Analysis Process and required skills
  • Assisted the Head Business Analyst with Ad-hoc tasks.

Education

Btech in Information Technology -

Vaal University of Technology
Vanderbijlark, Gauteng

NDip in Information Technology -

Vaal University of Technology
Vanderbijlpark, Gauteng

Skills

  • Stakeholder Engagement: Managing relationships with business stakeholders, managing expectations, and escalation of issues
  • Business Analysis: Requirements elicitation, business process mapping, functional specification, documentation
  • Testing and Quality Assurance: UAT, test case creation, feedback reporting
  • Project Management Support: Jira task allocation and prioritization Sprint planning, reviews and retrospective
  • Technical Tools: Visio, Atlassian Jira, MS Office Suite, Oracle CX, CRM integration
  • Methodology: Agile, Waterfall, process re-engineering

References

  • Sumit Kumar Shama, Ison Xperiences, Solution Architect, 0810756493
  • Preeth Singh, In2IT Technologies, Project Manager, 0658231534
  • Boitumelo Moikangwe, Elingo Pty Ltd, Business Analyst, 0717106083

Timeline

Btech in Information Technology -

Vaal University of Technology

NDip in Information Technology -

Vaal University of Technology

Business Process Analyst/Business Analyst

Ison Xperiences

Business Analyst

In2IT Technologies

Junior Business Analyst

JSE Investor Services

Business Analyst Intern

Elingo

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Tshegofatso Maruping