Tshego Maleke
Office Administrator
Johannesburg
Summary
Administrator and receptionist well experienced in running both front and back of house department of an organization as well as performing office administrative functions. Extensive experience in good customer service skills and at exceeding clients experience in an organization. Prepared to bring 9 years progressive experience in the organization.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Tax Administrator
PKF
Johannesburg
8 2018 - Current
- Ensured that SARS Correspondence is distributed on time to consultants
- Managed over 500 outlook inbox (SARS emails)
- Managed clients mail letters from SARS
- Attended to queries on time
- New clients take on
- Ensuring that documents are filled in order.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Maintained electronic and paper filing systems for easy retrieval of information
- Reconciled account files and produced monthly reports
- Contributed to positive work environment by fostering strong working relationships among colleagues
Assistant Administrator
Virgin Active
Johannesburg
12.2015 - 09.2017
- Cash and non-cash banking
- Managed and properly accounted for petty cash issued to facilitate general office activities
- Authorized over 50 member contracts which increased sales
- Manager on duty portfolio
- Resolved member queries which increased KPIs
- Processed client’s refunds on time
- Liaised with sales consultants to ensure smooth productivity
- Tracked office supplies as well as uniforms and restocked low items to keep team members on-task and productive
- Calculated hours and submitted payroll to achieve timely distribution of funds
Receptionist
Virgin Active
Johannesburg
06.2014 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Rendered memorable service to clients
- Answered central telephone system of 10 clients in 20 minutes and directed calls accordingly
- Resolved customer problems and complaints
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Handled cash transactions and maintained sales and payments records accurately
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes
Education
Bachelor of Arts - Public Administration
University of South Africa
Pretoria 01.2018 - 04.2022
Skills
Verbal and nonverbal communication
Report production
Microsoft suite
File Maintenance
Office Administration
Problem solving
Deadline driven
Telephone skills
Service master
Administrative Support
Time Management
Customer Engagement
Mail handling
Certification
Reception & First Aid
Timeline
Reception & First Aid
08-2018
Bachelor of Arts - Public Administration
University of South Africa
01.2018 - 04.2022
Assistant Administrator
Virgin Active
12.2015 - 09.2017
Receptionist
Virgin Active
06.2014 - 12.2015
Tax Administrator
PKF
8 2018 - Current
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