Tshegofatso Makgale
Johannesburg
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
Work History
Programme Coordinator
Netcare AKESO Centre of Psychotherapy Excellence (COPE)
Johannesburg
05.2019 - Current
- Streamlined communication channels between different departments, resulting in improved coordination.
- Efficiently oversaw COPE team's leave management process and submitted requests to finance manager
- Facilitated intake interviews for Young Adolescent Programme involving teenagers and parents.
- Managed patient files, compiling admission forms and screening assessments for comprehensive documentation.
- Managed daily and weekly programme planning and appointment scheduling
- Provided administrative support for incoming calls and documented necessary information for patient admissions..
- Coordinated sessional room bookings for COPE members and external professionals.
- Maintained accurate patient contact records, while proactively informing patients about available support groups and addressing any COPE-related issues.
- Orientated new staff on human resources documentation and effectively communicated information to the Financial Manager.
- Ensured that billing sheets were submitted promptly to the Financial Manager.
- Assumed primary responsibility for optimizing clinic unit functioning through effective communication with team, patient, and professional staff including psychiatrists, psychologists, occupational therapists, social workers, nursing staff and administration staff.
- Attended Ward rounds meeting and effectively documented notes.
- Adhere to all Health and Safety regulations.
- Performed assigned tasks as directed by management.
- Maintain high levels of confidentiality consistently.
- Actively participate as a member of a team to achieve goals.
- Stay informed about the evolving policies and procedures at Akeso and Netcare
Admission Clerk
Netcare Akeso Psychiatric Clinic
Johannesburg
01.2015 - 01.2019
- Arranged pre-admission procedures and informed patients about admission requirements.
- Managed communication and coordination with therapeutic units and referring professionals for scheduling all admissions.
- Managed patient booking system, coordinating with nursing and other units to ensure efficient bookings.
- Handled the admission process for clinic patients, ensuring completion of required documentation and adherence to legal protocols.
- Obtained pre-authorizations for admissions and maintained communication with case managers about patient benefits and limits.
- Handled all unscheduled admissions efficiently.
- Followed up on all after hours admissions for maximum efficiency.
- Maintained statistical admission data and effectively communicated it to management.
- Collected all initial private fees.
- Assisted with admission enquiries from internal and external sources
- Oriented new patients to the layout, rules, and daily routine of the clinic.
- Supervision of reception staff and managing reception overtime schedule.
Corporate Training and Employee Wellness Administrator
LifeLine Johannesburg
Johannesburg
01.2010 - 01.2015
- Responsibilities Corporate Training:
- Prepare manuals and equipment for training workshops, update PowerPoint presentations, manage participants attendance, secure training venues, liaise with relevant stakeholders, trainers, existing and potential client, report on post training evaluations, invoicing, debt collection, acquiring new client, general assistance to manager (act as PA – manage calendar, meetings, general support)
- Responsibilities Employee Wellness Service:
- Allocate intakes to a counsellor or Psychologist/Social Worker, Build working relationships with relevant stakeholders, Offer emotional support to clients requiring counselling, collating of confidential reports and monthly/quarterly statistical reports, assemble roasters of EWS team, ensure daily operation needs are met, allocate relevant resources to meet client’s needs (such as trauma debriefing), logistical arrangements, invoicing, debt collections, manage supplier payments, manage counsellor claim forms.
General Office Support and Administrator
LifeLine Johannesburg
Johannesburg
01.2007 - 01.2010
- Responsibilities:
- PA and Reception duties, manage venue bookings, management of staff roster, data capturing for statistical needs assessments, petty cash, manage incoming payments (cash and credit card), manage staff leave, and manage transport and costs for Home Based Care Givers.
Education
Bachelor of Education Foundation Phase - Education
University of South Africa
Johannesburg 01-2025
Higher Diploma in Adult Basic Education And Training - Education And Training
University of South Africa
Johannesburg 07-2005
Higher Certificate in Adult Basic Education And Training - Education
University of South Africa
Johannesburg 07-2003
Skills
- MS Office proficiency
- Excellent communication skills
- Management of staff
- Basic Bookkeeping
- Customer relations
- Coaching junior staff
- EQ Skills
- Office Administration
- Follow-up skills
- Strong Organization
- Confidentiality
- Collaboration
- Appointment Scheduling
- Compliance knowledge
- Patient Registration
- Report Preparation
- Computer Literacy
- Understanding of medical terminology
- Database Management
- Experience in medical admissions
- Verbal and written communication
- Materials Preparation
- Learning Management Systems
- Business Administration
Accomplishments
- LifeLine Personal Growth and Skills Course
- Generic Management skill programme – Emotional Intelligence in Action
- Generic Management skill progarame – Business administration
- Health and Safety certificate.
References
- Kim Serebro, 083 670 4580, COPE Manager- Akeso
- Adri Coetzee, 083 922 7515, Nursing Manager – Akeso
- Adhir Maharaj, 083 786 7465, Hospital Manager
- Candice Cohen, 083 724 1414, Corporate Training Manager and Emotional Wellness Service manager - LifeLine
- Lorraine Mitchell, 083 560 1003, Previous Counselling and Clinical manager
Languages
English and Setswana
Timeline
Programme Coordinator
Netcare AKESO Centre of Psychotherapy Excellence (COPE)
05.2019 - Current
Admission Clerk
Netcare Akeso Psychiatric Clinic
01.2015 - 01.2019
Corporate Training and Employee Wellness Administrator
LifeLine Johannesburg
01.2010 - 01.2015
General Office Support and Administrator
LifeLine Johannesburg
01.2007 - 01.2010
Bachelor of Education Foundation Phase - Education
University of South Africa
Higher Diploma in Adult Basic Education And Training - Education And Training
University of South Africa
Higher Certificate in Adult Basic Education And Training - Education
University of South Africa
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