Tshegofatso Magana
Receptionist
Vosloorus
Summary
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering years of experience managing company reputation with customers.
Highly efficient and accurate with strong planning, problem-solving and communication skills.
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions.
Represents business interests to promote internal goal achievement and external business outreach.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist Administrator
Beracah Dental
Sandton
01.2019 - Current
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Handled complaints and questions, and re-directed calls to other team members.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Scheduled initial and return appointments for patients adhering to internal policies while accommodating individual needs.
Dental Assistant
Beracah Dental
Sandton
09.2008 - 12.2018
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Banking Customer Service Representative
African Bank
Germiston
02.2011 - 12.2011
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Reviewed information in customer accounts and made recommendations for new products and services.
Education
High School Diploma -
Thuto-Lesedi Secondary School
Vosloorus 01.1994 - 12.1998
Dental Assisting
Stanford College
Johannesburg 09.2000 - 12.2001
Skills
Confidential information management
Timeline
Receptionist Administrator
Beracah Dental
01.2019 - Current
Banking Customer Service Representative
African Bank
02.2011 - 12.2011
Dental Assistant
Beracah Dental
09.2008 - 12.2018
Dental Assisting
Stanford College
09.2000 - 12.2001
High School Diploma -
Thuto-Lesedi Secondary School
01.1994 - 12.1998
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