Tshegofatso Kgame
Alberton
Summary
Proven achiever with extensive experience in sales and operations, notably at Grassroot Soccer, where I streamlined processes for efficiency gains. Excelled in customer engagement and sales strategies, driving revenue growth and exceeding targets. Skilled in CRM software and fostering strong team collaboration, I consistently deliver results through effective communication and goal-oriented focus. High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Operations Management Intern
Grassroot Soccer
01.2016 - 05.2016
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Evaluated existing policies and procedures, recommending changes that led to significant cost savings.
- Supported project management efforts by tracking progress and ensuring timely completion of milestones.
- Applied analytical skills to assess and forecast operational performance, allowing for proactive adjustments and improvements.
Sales Agent
Lifestyle Financial Services
07.2017 - 09.2019
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular follow ups.
Sales Consultant
First National Bank
10.2019 - 09.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Credit, Transactional Accounts, Personal loans and investment cold calling.
Telesales Consultant
Discovery Limited
10.2021 - 03.2024
- Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
- Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
- Customer Service.
Education
National Diploma Operations Management - Operations Management
University of Johannesburg
Johannesburg 02.2013 - 10.2017
Public Relations Certificate - Public Relations
Unisa
Pretoria 04.2001 -
High School Diploma -
Boksburg High School
Boksburg 04.2001 -
Skills
Goal-Oriented
Sales Strategies
Objection handling
Customer Service
CRM Software
Customer Engagement
MS Office
Outbound and inbound calls
Product and service knowledge
Verbal and written communication
Timeline
Telesales Consultant
Discovery Limited
10.2021 - 03.2024
Sales Consultant
First National Bank
10.2019 - 09.2021
Sales Agent
Lifestyle Financial Services
07.2017 - 09.2019
Operations Management Intern
Grassroot Soccer
01.2016 - 05.2016
National Diploma Operations Management - Operations Management
University of Johannesburg
02.2013 - 10.2017
Public Relations Certificate - Public Relations
Unisa
04.2001 -
High School Diploma -
Boksburg High School
04.2001 -
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