Tshego Ranoto
Midrand
Summary
Medical devices professional with hands-on experience supporting orthopedic and trauma procedures in operating theatres. Currently working at Stryker after completing a 2023 internship and transitioning into a contract role in 2024, providing surgical case support, implant expertise, and inventory coordination. Previous experience at Hamadi Clinical Laboratories strengthened my understanding of clinical environments and healthcare operations. Currently completing a BBA in Marketing Management, combining clinical exposure with strong communication and relationship-building skills to support healthcare professionals and improve patient outcomes.
Overview
6
6
years of professional experience
Timeline
Sales Contractor - Stryker
01.2025 - Current
Sales Intern - Stryker
01.2024 - 01.2025
CRM Specialist - Hamadi Clinical Laboratory
IMM Graduate School - Bachelor of Business Administration, Marketing Management
IMM Graduate School - Higher Certficate, BBA Marketing Management
Work History
CRM Specialist
Hamadi Clinical Laboratory
- Developed and executed sales strategies to drive product adoption in competitive markets.
- Collaborated with cross-functional teams to align customer needs with product offerings.
- Conducted product demonstrations and training for healthcare professionals to enhance engagement.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed client relationships, providing support and addressing inquiries effectively.
Sales Contractor
Stryker
01.2025 - Current
- Increased brand awareness through targeted outreach and educational initiatives within the medical community.
- Mentored junior team members on best practices in sales techniques and customer engagement strategies.
- Optimized sales materials such as brochures and presentations, effectively communicating product value propositions to potential clients.
- Analyzed sales performance metrics regularly, identifying areas for improvement and implementing necessary changes to achieve targets.
- Exceeded quota expectations consistently by proactively seeking out new business channels and emerging markets for expansion efforts.
- Strengthened relationships with existing clients through regular check-ins and updates on products or services they may be interested in.
- Provided comprehensive after-sales support to ensure customer satisfaction and maintain positive brand reputation.
- Attended industry conferences and networking events to expand professional network, resulting in valuable referral sources.
- Developed repeat customers through excellent customer service and maintaining consistent follow-up communication.
Sales Intern
Stryker
01.2024 - 01.2025
- Assisted sales team in preparing presentations and product demonstrations.
- Collaborated with cross-functional teams to gather market insights and customer feedback.
- Supported inventory management by tracking product availability and order fulfillment.
- Engaged with customers to understand needs and provide tailored product recommendations.
- Conducted competitor analysis to identify trends and opportunities for improvement.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Maintained accurate records of sales activities and customer interactions in CRM system.
- Assisted team members in closing deals by providing additional support or information when needed.
- Addressed customer queries and complaints with prompt and professional responses.
- Executed marketing plans to support new product launches and promotions.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Established trust with clients through consistent follow-up communications, fostering long-term relationships.
Skills
- Orthopedic & Trauma Surgical Support
- Operating Theatre Protocols
- Medical Device Product Knowledge
- Healthcare Relationship Management
- Inventory & Implant Logistics
- Clinical Environment Experience
- Sales & Marketing Fundamentals
- Territory growth
Business process improvement
CRM integration
Customer retention strategies
Campaign management
Customer segmentation
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Critical thinking
Education
Bachelor of Business Administration - Marketing Management
Higher Certficate - BBA Marketing Management
06.2019