Tshediso Seekane

• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
• Perform visits to customer sites to attend to hardware and software problems, do installations of equipment, networks, and software, including traveling to far-out customers with overnight stays when required.
• Do help desk duty when required, take calls from clients, and provide telephonic assistance and service to customers and staff.
• Perform all after-hours and weekend duties necessary to complete the service to the clients, as and when requested by management.
• Complete the company-specified documentation (service notes/time sheets) for each task undertaken, as prescribed by the company; ensure all business documentation (invoices/PODs, rental contracts) is completed and accounted for; submit the required reports, as requested by the management.

- Support the software and Hardware for ENGEN and SHELL (Winbranch and Namos).

- New site installations and upgrades of software and hardware.

- Remote and telephonic support for clients.

- Troubleshoot hardware, software, and network issues.

- Replace, set up, and reload point-of-sale systems and servers, including peripherals like touchscreens, printers, scanners, cash drawers, UPSs, FSC components, etc.

- Give necessary training to the clients and staff, if needed.

- Ensure calls are completed within the SLA.

- Document all necessary reports needed.

• Maintained office PCs, networks, and mobile devices.

• Performed troubleshooting and repaired peripheral devices such as printers, scanners, and PCs.
• Established, repaired, and optimized networks by installing wiring, cabling, and devices.
• Install, set up, and maintain Linux servers.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end users, and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Monitored the server room, wireless network, and other server infrastructure, keeping systems running smoothly.
• Managed system-wide operating system and software deployments, as well as related software upgrade problems.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan, while minimizing unexpected failures.
• Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
• Proved successful working within tight deadlines and a fast-paced environment.
• Offered assistance in implementing and developing training programs.